ITSM Engineer
FingerPrint Consultancy
Total des années d'expérience :6 years, 4 Mois
-Configure and implement Microfocus SMAX, SMA-SM & SM, and IBM ICD
-Customize ITSM modules.
-Develop scripts (in JavaScript).
-Write technical documents (UAT, User guides, Change Request, etc.)
-Generate reports and dashboards using the Reporting module.
-Provide 24/7 2nd level support for the requirements and claims related to the tools production platform.
Ticketing Systems, IBM Control Desk implementation, customization, and integration.
(Maximo, ICD, Java, Jython, Cognos BI, WebSphere, Oracle/DB2)
-Develop Application concepts and maintain optimal workflows.
-Implement improvements to reduce the bugs and common problems had by users.
-Troubleshoot software and applications for all customers to better understand how to help them use the programs efficiently.
-Carry out quality assurance tests to discover errors and optimize usability.