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ITSM Engineer في FingerPrint Consultancy

• مصر - القاهرة
• أشغل هذه الوظيفة منذ أبريل 2020

-Configure and implement Microfocus SMAX, SMA-SM & SM, and IBM ICD
-Customize ITSM modules.
-Develop scripts (in JavaScript).
-Write technical documents (UAT, User guides, Change Request, etc.)
-Generate reports and dashboards using the Reporting module.
-Provide 24/7 2nd level support for the requirements and claims related to the tools production platform.

Service Assurance Engineer في TE Data 'WE' - Egypt

• مصر - القاهرة
• أبريل 2019 إلى أبريل 2020

Ticketing Systems, IBM Control Desk implementation, customization, and integration.
(Maximo, ICD, Java, Jython, Cognos BI, WebSphere, Oracle/DB2)
-Develop Application concepts and maintain optimal workflows.
-Implement improvements to reduce the bugs and common problems had by users.
-Troubleshoot software and applications for all customers to better understand how to help them use the programs efficiently.
-Carry out quality assurance tests to discover errors and optimize usability.

Java Developer في EMFI group

• مصر - القاهرة
• يناير 2018 إلى مارس 2019