Network and System Engineer
Dreams Network and Technology Pvt Ltd
Total years of experience :5 years, 5 Months
Facilitated telecommunication system integration with other building system production and engineering teams. Implemented telecommunications systems for a variety of corporate users. Prepared quarterly reports for management regarding current potential upgrades and system streamlining features. Configured and installed mikrotik, totolink, cambium networks and unifi devices. Configured PBX and IP phones. Configured and installed NVR, DVR and IP cameras. Setup and installed virtual machines using vmware. Configured and installed unifi cloud key and security gateway pro (firewall). Deployed and spliced Fiber optic. Achieved sales goal
• Providing first level technical support for the GPON device ( Internet, HD Box, Voip)
• Network Configuration and Troubleshooting
• Resolving issues like no browsing, slow browsing, authentication, fiber disconnection, SMTP, website opening issues, NAT type issues, IP conflict and IP blacklist.
• Resolving all faults within target times, and ensure all calls are logged on the system.
• Responsible to communicate with other teams and to have a working knowledge of other departments as required to ensure that all customer faults are dealt efficiently.
• Providing support for the sales related queries.
• Providing support for the billing issues using terminus.
• Achieved sales goal.
Telecommunications specialists focus on the interaction between computer systems, communication methods, and devices. They design video, data, and voice communication systems. They may oversee the installation and maintenance of these systems, including their repair and testing.
