Ahmed Elhussein

- Spearhead HR transformation initiatives within Emirates’ contact centre operations, focusing on organisational design, talent optimisation, and policy alignment.
- Collaborate with operational and HR leadership to execute strategic workforce planning and improve cost efficiency.
- Lead change management efforts to integrate new service models and digital tools, enhancing employee engagement and productivity.
- Monitor and report on HR KPIs, including attendance, turnover, and payroll accuracy, ensuring compliance and business alignment.
- Support leadership in training and development programmes to build internal capability and career pathways.

1. Provides general administrative support activities that contribute to the successful execution of the HR strategy, policies and processes to support present and future business objectives.
2. Supports the recruitment & selection process by ensuring the recruitment cycle is completed on time.
3. Produces regular accurate reports for HR Manager.
4. Coordinates with other members of the HR support team to ensure the implementation of all HR recruitment processes that support the achievement of MOROUJ goals, objectives and targets to ensure that professional standards in relation to recruiting and retaining people are met.
5. Contribute to the development of a positive employee relation’s climate throughout the organization to ensure delivery of all business objectives.
6. Communicates with other departments to coordinate an effective HR recruitment service.
7. Coordinates the interview process with candidates, HR management and departmental management to ensure the process runs smoothly and is well organized.
8. Maintains and carries out edits to the Job descriptions under the direction of the HR Manager.
9. Liaise closely with the management teams regarding the interview process to keep them aware of progress, changes or problems to ensure consistency, fairness and integration of the recruitment & selection process.
10. Carry out reference checks on recruitment candidates with other internal departments and external companies/agencies.
11. Supervise the Recruitment agency by checking reports, and ensure SLA is met.
12. Supervise the Recruitment Specialists, and follow up on tasks.
13. Develop, guide, direct, motivate and manage the performance of all direct reports in line with the Performance Management System to assist in the realisation of their potential and to enhance their knowledge-based skills.
14. Lead, motivate and develop the highly professional consultancy team, to support the delivery of sustained growth
15. Provide a hands-on leadership style, responsible for creating a customer focused culture that is based on delivering results, transparency and trust, whilst building organisational capability and empowerment
16. To contribute to the effective management, motivation and development of staffing and talent acquisition team resources by liaising closely with key line management personnel and other relevant parties within the MOROUJ Company, to ensure problems/issues are identified and resolved or appropriately
17. Responsible for the security, Confidentiality & Integrity, of all information assets within his/her responsibilities in accordance with the company’s Information Security Policies

• Using sales, business development, marketing techniques and networking to attract business from client companies;
• Developing a good understanding of client companies, their industry, what they do, plus their work culture and environment;
• Advertising vacancies by drafting and placing adverts in a range of media, for example newspapers, websites, magazines, and social media;
• Headhunting - identifying and approaching suitable candidates who may already be in work;

• Responsible of administering all pre-selection assessments, and interviews;
• Responsible of new hires tours and orientation programs;
• Responsible for prepare all the company contracts, letters of offer, promotions, transfers, amendments, and remuneration amendments, as requested;
• Responsible for other administrative tasks on an ad-hoc basis.

• Responsible of preparation and implementation of the annual Human Resources plans and budgets to meet the company’s strategic objectives;
• Responsible for section’s planning process and ensuring adherence to set budgets and appropriate staffing levels;
• Responsible and lead on the Talent Acquisition Program (fresh graduate program) and all its activities;
• Responsible for other administrative tasks on an ad-hoc basis.

• Responsible for headcount and budget check for positions;
• Responsible for conducting tests and interviews for potential candidates & introduce them to the company;
• Responsible and lead on vacancy cycle - starting from announcements ending with filling the position.
• Responsible for other administrative tasks on an ad-hoc basis.