Assistant store manager
Etisalat
Total des années d'expérience :18 years, 0 Mois
• Supervise and train staff
• Review staff performance and offer constructive feedback.
• Provided tailored solutions through upselling strategies.
• Managed customer inquiries and complaints positively.
• Maintained store aesthetics and compliance with policies.
Work locations: Cairo International airport - summer outlets north cost, ICT conference - City stars mall - Sharm el-Sheikh international airport - COP27 - Downtown
• Supervised and trained staff to enhance performance and efficiency.
• Reviewed staff performance, providing constructive feedback and guidance.
• Handled customer inquiries and complaints with a positive, solution-oriented approach.
• Managed store aesthetics and ensured compliance with policies and procedures.
• Coordinated with internal teams and local authorities to ensure regulatory compliance.
• Organized promotions and events to drive sales growth and enhance customer experience.
• Achieved sales targets and managed inventory, cash handling, and daily operations.
• Greeting and engaging customers warmly, ensuring a positive visit experience.
• Conducted thorough customer assessments to identify and address specific needs.
• Stayed informed about products and competitors' offerings, providing up-to-date information.
• Achieved and exceeded sales and customer experience targets through proactive efforts.
• Upsold complementary products and services to drive revenue growth.
• Handled customer inquiries and concerns with professionalism and effective problem-solving skills.
• Adhered to operational procedures and pursued continuous learning to enhance sales skills and stay updated on industry trends.
• Coordinated and supported large-scale events, including symposiums, book signings, and award ceremonies.
• Supervised the design and production of marketing materials, ensuring alignment with project goals.
• Trained and supervised part-time staff and external personnel involved in marketing activities.
• Collaborated with suppliers for marketing needs, managing relationships with printers, promotional providers, and advertisers.
• Executed off-site marketing event promotions, managing logistics and budget allocations.
• Supervised social media outreach and delivered content through various internet channels.
• Authored press releases and managed media relations, cultivating relationships with journalists and public figures to enhance company presence.
• Tracking product sales and costs, analyzing and summarizing data.
• Managed promotional materials, including inventory and orders.
• Provided support to sales staff with data, trends, and forecasts.
• Research competitors’ products and maintain databases.
• Implemented tracking systems for marketing campaigns and online activities.
• Conducted technical presentations, demonstrating product features to meet client needs.
• Offered pre-sales technical assistance and product knowledge.
• Calculated client quotations and successfully negotiated terms and conditions for sales contracts.
• Consistently met and exceeded regular sales targets.
• Provided comprehensive after-sales support services to ensure customer satisfaction.
• Prepared and submitted detailed reports to the head office, maintaining accurate records of client interactions.
Le lien a été supprimé pour non-respect des conditions d'utilisation. Veuillez contacter l’équipe d'assistance pour plus d'informations.