Assistant store manager
Etisalat
Total years of experience :17 years, 11 Months
• Same duties as in previous role at Vodafone
Work locations: Cairo International airport - summer outlets north cost, ICT conference - City stars mall - Sharm el-Sheikh international airport - COP27 - Downtown
• Operations Management: Controlled inventory stock, handled cash, audited document quality, updated display data and prices, maintained store appearance, archived records, operated and maintained store equipment, managed transfers, handled customer complaints, maintained customer database, and managed licenses and permits paperwork while communicating with local authorities.
• Staff Management: Scheduled shifts, distributed tasks, recruited, trained, motivated, briefed, evaluated, and coached staff to achieve sales and customer service goals and KPIs, ensuring adherence to safety and policies.
• Performance Monitoring: Monitored store performance, suggested improvement strategies, implemented cost-saving measures, and generated daily activity reports for top management.
• Marketing and Events: Handled marketing activities, implemented campaigns, renovated store and kiosks, attended events and exhibitions, and managed business communications with other departments, teams, and vendors.
• Report Generation: Created and submitted daily and periodic reports on store operations, staff performance, and marketing activities to the top management team.
• Customer Service and Sales: Greeted customers, ensured optimal customer experience, identified customer needs, provided assistance and follow-up, upsold company products and services, achieved and exceeded sales targets, and met KPIs, conducted technical inspections and assisted with resetting devices on Android and iOS systems, performing necessary setup
• Operations Management: Controlled inventory stock, handled cash, maintained store appearance, archived records, operated and maintained store equipment, and managed the customer database, stayed updated with competitors prices and promotions, and kept informed about new product releases and features
Work location: Cairo
• Event Coordination: Coordinated and supported large-scale events, including symposiums, book signings, award ceremonies, and of-site promotions.
• Marketing Materials: Supervised the design and production of marketing materials, collaborated with suppliers, and ensured project goal alignment.
• Supervision and Training: Trained and supervised part-time staf and external personnel involved in marketing activities.
• Media and Public Relations: Authored press releases, managed media relations, and cultivated relationships with journalists and public figures to enhance company presence.
• Social Media and Campaign Execution: Managed social media outreach, delivered content across various internet channels, executed marketing campaigns, and handled logistical and budgetary aspects of promotions.
• Market Research: Conducted market research to identify trends, customer preferences, and competitive analysis, doing mystery shopping to support marketing strategies and sales team.
• Administrative Support: Provided administrative support to the marketing team, including scheduling meetings, preparing reports, and coordinating with vendors and other departments.
Work location: Cairo
• Sales Analysis and Market Research: Tracked sales and costs, analyzed data, supported sales staf, conducted market research, and performed competitive analysis.
• Promotional Materials and Administrative Support: Managed promotional materials and inventory, implemented campaign tracking systems, maintained databases, and provided administrative support to the marketing team.
• Technical Presentations and Pre-Sales Support: Conducted technical presentations, demonstrated product features, and offered pre-sales technical assistance and product knowledge to meet client needs.
• Sales and Negotiations: Calculated client quotations, negotiated terms and conditions for sales contracts, and consistently met and exceeded sales targets.
• After-Sales Support and Reporting: Provided comprehensive after-sales support, ensured customer satisfaction, and prepared detailed reports for the head office, maintaining accurate records of client interactions.
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