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Ahmed Zahran, Call Center Manager

Ahmed Zahran

Call Center Manager·Transcom Egypt

Egypt

Bachelor's degree, English Section

Work experience

Total years of experience: 16 years, 2 months

Call Center Manager

May 2021 - Present

Transcom Egypt

Cairo, Egypt

May 2021 - Present

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Call Center Supervisor

November 2020 - May 2021

Air Arabia

Cairo, Egypt

November 2020 - May 2021

Company industry:
Airlines
Job role:
Customer Service and Call Center

Reporting Supervisor- ARM

October 2016 - November 2020

Teleperformance Egypt

Cairo, Egypt

October 2016 - November 2020

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

Call Center Supervisor

September 2014 - October 2016

Teleperformance - Egypt

Cairo, Egypt

September 2014 - October 2016

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Management

Travel Consultant

May 2013 - September 2014

Expedia

Cairo, Egypt

May 2013 - September 2014

Support line Agent and a team manager delegate.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Senior Support Agent

October 2012 - May 2013

Stream Global SVC.

Cairo, Egypt

October 2012 - May 2013

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer service representative

June 2011 - October 2012

Stream Global SVC.

Cairo, Egypt

June 2011 - October 2012

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Telesales Officer

February 2011 - June 2011

C3 Ads.

Cairo, Egypt

February 2011 - June 2011

Company industry:
Advertising
Job role:
Sales

Telesales Specialist

August 2010 - February 2011

Amecho Tech. Corporation

Cairo, Egypt

August 2010 - February 2011

Outbound sales to US. Google ads Marketing consultant.
Telesales Agent
Outbound sales to US. Google ads Marketing consultant.

Company industry:
Telemarketing
Job role:
Customer Service and Call Center

Soft skills and English language Trainer

April 2010 - August 2010

American Academy

Cairo, Egypt

April 2010 - August 2010

Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

Education

Faculty of arts

May 2010

May 2010

Bachelor's degree, English Section

Egypt

GPA (percentage): 85%

GPA (percentage): 85%

Skills

Customer Care
Expert
Customer Care
Expert
Customer Service
Expert
Customer Service
Expert
Analysis
Expert
Analysis
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Management
Expert
Management
Expert
ACCOUNTANCY
Beginner
ACCOUNTANCY
Beginner
MICROSOFT Excel
Expert
MICROSOFT Excel
Expert
BUSINESS WRITING
Expert
BUSINESS WRITING
Expert
CALL CENTER
Expert
CALL CENTER
Expert
MICROSOFT Office
Expert
MICROSOFT Office
Expert
Reporting and Analysis
Expert
Reporting and Analysis
Expert
Data Analysis
Expert
Data Analysis
Expert
Lean Six Sigma
Intermediate
Lean Six Sigma
Intermediate
Management
Expert
Management
Expert
planning
Expert
planning
Expert
negotiation
Expert
negotiation
Expert
quality assurance
Expert
quality assurance
Expert
outbound
Expert
outbound
Expert
problem solving
Expert
problem solving
Expert
operation
Expert
operation
Expert
people management
Expert
people management
Expert

Languages

Arabic
Expert
English
Expert
French
Beginner

Training and Certifications

Training
COPC
TP Academy
Jan 2019
Training of Trainers
ITI - Information Tech. Institute.
Dec 2009
Data management / Data analysis fundamentals
TP Academy
Aug 2016
Lean Six Sigma
TP Academy
Oct 2018
MS Office - Advanced
Oxford Institute
Jun 2014
Call Center Management fundamentals
TP Institute.
Apr 2014

Hobbies

  • E-Games
  • Soccer
  • Creative writing
    3rd place on the college annual festival 2007.