Rania Al-Kurdi

Rodl & Partner is a German-based firm that provide services like attorneys, tax advisors, management and IT consultants and auditors. The firm is present in 111 locations worldwide of which Rodl Middle East operates in the MENA region.

As an employee of Rodl Middle East in Qatar have executed the following roles and responsibilities as a business development executive;

1. Built and manage a tracking system to analyze the company's pipeline of business opportunities and contact.
2. Researched government contracting opportunities to align with client goals and reviewed past performance to enhance success of future endeavors.
3. Generated new business and long-term account opportunities through prospecting and cold-calling, resulting in over more than 700, 000 QR in closed new and recurring business.
4. Attend industry functions, events, and conferences; providing feedback and information on current market/creative trends.
5. Identified and helped develop strategic relationships with business partners or potential clients
6. Established CRM to increase sales, improve sales forecasting, and enhance account tracking on new and existing clients.
7. Gather business intelligence on companies, leads and qualified prospects.
8. Coordinated and scheduled meetings for internal staff
9. Attended business referral group meetings to generate revenue
10. Executed and coordinated in all phases of the business development process (proposal development, contract review, follow-up etc.).
11. Developed and submitted business proposals led team to pursue opportunities, and managed capture efforts.
12. Address all customer requests promptly and in accordance with company policies

Gulf Laboratory & Radiology operating since 1989 providing the relevant healthcare services in order to enhance the welfare of the greater community by providing reliable, timely and cost-effective laboratory and radiology services supported by extensive research and education.

As a customer service representative mentioned below were my roles and responsibilities;

1. Organized customer information and account data for business planning and customer service purposes.
2. Quickly and effectively solved customer challenges to include following up to ensure remediation.
3. Effectively communicated using customer-friendly and appropriate language, to explain customer bills, payment issues and handled billing disputes consistent with the company’s standards.
4. Providing advice, information and assistance to the customers.
5. Attempting to resolve all enquires on the first contact with the customer.
6. Dealing with customers’ queries, requests, orders or complaints.
7. Following up customers by calling them back.
8. Research required information using available resources.
9. Essentially receiving up to 50 customers daily.
10. Involved in processing orders, forms and applications.
11. Having a professional and courteous manner at all times.
12. Sending emails to the customers answering their enquiries.

1. Process and prepare financial and business forms for the purpose of checking account balances, facilitating purchases, etc.
2. Perform routine calculations to produce analyses and reports as requested by the finance director.
3. Help oversee and manage individual accounts.
4. Create, send, and follow up on invoices.
5. Assist the financial director in creating financial reports on a regular basis.

1. Assist with daily operation and balancing of ATMs.
2. Assist customers with taking out different types of loans including personal auto home equity etc.
3. Work with loan officers to arrange the daily schedule and get customers preliminary information.
4. Accepted and processed credit card or loan payments.
5. Order and activate ATM and debit cards and credit card.
6. Initiate and open new accounts.
7. Executed financial transactions according to bank policies and procedures.
8. Processed transfers check cashing deposits withdrawals etc.
9. Encouraged customers to sign up for bank credit/debit card for ease of use.
10. Ensure that all customer needs are met and handle appropriately during their initial contact