Ali ملحم

- Implement the Microsoft Dynamics NAV ERP software.
- Interface with senior management and end users and ensure high customer satisfaction.
- Work multiple projects and managing multiple tasks simultaneously.
- Strong in leading Business Process Workshops, requirements gathering and gap analysis
studies, NAV configuration, consulting, training, writing specifications for software
enhancements, testing, and providing on-site and remote customer support.
- Had a role in the implementation team which was dedicated to delivering quality results
on time and within budget, and exceed customers’ expectations.
- Consult customers on best practices, and redefining business processes so that Dynamics
NAV improves the customer’s overall business and profitability.
- Budget management and budget control.
-Project and job Module
-fixed assets management
-assembly and BOM
-Data migration


Day to day tasks included:
- Delighting the customers with exceptional customer service
- Pre-sales assistance when required
- Implementation planning and the delivery of value added work, to scope, deadline and
budget
- Running client workshops on business processes, business requirements and system
design
- Business and systems analysis and documentation
- Product design and gap analysis to standard product functionality
- Production of design, system, user and procedural documentation
- Application configuration and setup
- Provide system training to both internal and external clients
- Development and delivery of testing strategies
- Design and execution of data migration strategies
- Go-live and post-live support

Projects in various sectors:

- Automated requisition cycle for AVSI ( a non governmental NGO in Lebanon)

- Budget control and purchase cycle for Rafik Harir University RHU.

- Budget Control for Beirut Arab University BAU.

- Assembly and trade cycle - Araco for Building Materials ( Egypt)

- Greet Passengers On Arrival At The Airport
- Respond In An Efficient Manner To Passenger Enquiries
- Check Passenger Tickets
- Inform Passengers Of Any Changes To Flight Information
- Issue Boarding Cards
- Offer Passengers Information On Seating Arrangements
- Offer Passengers Directions To The Boarding Gate
- Inspect And Weigh Luggage
- Consider Security Issues
- General Data Admin And Paperwork
- Respond Calmly To Passenger Complaints
React Swiftly To Late Passenger Arrivals

Data entry
- Checking data quality
- Editing poor data