Customer Service Associate
Exl
Total years of experience :4 years, 6 Months
& 1 Responded to customer emails, letters and phone calls within company's
• communication targets. Followed correct procedures and compiled with standards using Cisco Avaya, CRM database, Microsoft, and Disk operating system. Answered phone calls and messages from physician medical facility, scheduling appointments and handling patient inquiries. Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relations!
Provided assistance to end users as requested.
Verify and evaluate customer request.
Adhered to telecommunication standards and confirmed compliance.
Respond to customer with related telco issues.
Process toll free networl activation, change and disconnection.