SYSTEM ENGINEER
Conservgulf
Total des années d'expérience :5 years, 5 Mois
Doha Institute Windows Services Project Migration DC Implementation / Azure AD Connect Implementation/ DHCP Implementation/ VMware vCenter Converter tool/ FTP Implementation
Perfermed managed for windows server services and features such as ADDS, DNS, DHCP, GPO, WDS, WSUS, and NPS, RDS, PowerSHell, Remote access Responsibled for maintaining IT asset managment and troubleshooting company . Implemented & maintained Windows Server machines.(PDC, ADC, RODC) Implemented Backup servers with back up strategy with zeo errors. Prepared documents services and instalation actions by completing formes, reports, logs and records. Monitord all client technical requests, provided the initial point contact between clients and team Performed 45 hands-on fixes at the desktop level, including installing and updrade software, Designed and implemented a powershell scripts to bulk create & modify AD users. Developed secure & reliable solution that managed user accounts, password, user priveleges and access controls, reducing administrative overhead 25%. Implemented a system backup & disaster recovery plan that ensured data integrity without Compromising organizational performance. Ensure that standard operations procedures are followed as per established ITIL process Achieve SLAs for resolution on incidents and service requests. Manage user accounts, permissions, and access rights in accordance with IT security policies Configure & manage Shared Folder, Folder Redirection, File and Storage Services, Print and Document Services, Firewall & Anti-Virus Security Configuration & Management Proficient in Microsoft 365 (Add users, groups & assign licenses, Configure and maintain shared mailboxes, invite guest users ) Perform hypred deployment & Create and configure azure AD users /groups/VM/azure resources Experience with VMware vSphere, ESXI, and vCenter for virtualization management
Manage, Maintain, Diagnose and Troubleshoot technical hardware, software and network issues including (Desktop, Laptops, Printers, Switches, Routers, AP Controllers, NAS, SAN, Firewall)
Providing Technical L1 support and assistance to end users via phones, email, or in person
Created and configured unser's mailboxes, diagnosed, solved email & cloud issues (outlook2016, office365) .
Performed monitoring quality of tickets logged in the ITSM tool
Monitored the priority of all incidents and service request carefully to maintain the agreed SLA
Solved the internet issues and printers
Installed, configured, upgraded, and maintained end-user computer systems and software applications (L1& L2)
Set up and support computer networks, including LAN, WAN, Wireless, and VPN connections.
Support Internet connectivity and cloud-based applications, including Office 365.
Assist with user account management(Set up new user’s account, login issues, password resets, lock accounts) Manage identity and access by creating and maintaining AD users
Document and maintain records of support requests, solutions, and troubleshooting steps.
Provide training and guidance to end-users on the use of hardware, software, and systems.
Deploy, Install, configure & maintain Windows and other desktop software.
Configure and manage connectivity
Providing technical support to user queries and problems on-site or via remote-access systems
Knowledgeable in Adobe Photoshop or any other Image editing software
Le lien a été supprimé pour non-respect des conditions d'utilisation. Veuillez contacter l’équipe d'assistance pour plus d'informations.