Sales Associates
Majid Al Futtaim (Carrefour Hyper Market)
Total years of experience :6 years, 2 Months
o Ensure high levels of customer satisfaction through excellent sales service.
o Engage every customer of entering the store with proactive greeting / acknowledgement.
o Understand and demonstrate customer care proactively offer assistance in what they are looking for and interest them in buying the merchandise.
o Take ownership of and deal effectively with customer queries/requests and complaints, in person
o Obtain knowledge of products, demonstrate selling skills; show various styles and usage of a product, Seek management support for handling challenging customer situations.
o process various store requisitions, handle receiving & storage of items, check on quality & invoices, posting of invoices, monitor product quality, coordinate with Purchasing & operations departments. Must be adept in using computer software / MS Office particularly MS Excel
Merchandising Skills:
o Know weekly and monthly store targets and strive to achieve all targets set for the store
o Engage customers to increase units per transaction and maximize average customer purchase.
o Maintain the stock (product) available in the store, eliminate stock losses and minimize product damage, Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times
o Generate daily sales report for the company items and other reports.
o Maintain product stock, store appearance, distribution, shelving, pricing and merchandising for assigned territory
o Ensure that correct stock levels are maintained with designated sectors, Responsible for replenishment of goods within stores as required, Comply with inventory control procedures and missing label changing
o Assisting customers in choosing items from the store and understand and demonstrate customer care, proactively offer assistance in what they are looking for and interest them.
o Demonstrate selling skills; show various styles, colors and usage of a product.
o Responsible for continued monitoring the customer’s satisfaction and good relation.
o Handling customer inquiries, comments, request and complaints.
o Arranged shoes from stock room at costumers request and organized stock room by brand & size
o Acknowledge customers in a friendly and helpful manner
o Sell brand fragrances and related merchandise according to customer service techniques and professional selling skills
o Determine customer needs based on personal features and other customer preference related factors
o Explain and demonstrate use of fragrances through actual application
o Responsible for achieving personal sales goals
o Ensure proper presentation, organization, storing, and replenishment of stock
