مدير مطعم
شركة المطاعم الاهليه ( امريكانا)
Total years of experience :24 years, 3 Months
ادارة وتشغيل مطاعم الوجبات السريعه
• Manage, lead and support the Restaurant Operations & Teams.
• Deliver against the key business indicators as laid out in the Annual Operation Plan and measured against Balance Score card targets in the four main areas: TEAMS, SALES, PROFIT, Customer and Restaurant Excellence
• Training Staf to follow company procedures and policy
• Organizing Schedule according to rush hour and employee eficient
• Ordering Food, Wrapping and other supplies within budget limitation
• Maintaining Safety and food quality standards
• Preparing stafing and sales reports
• Interacting with the guests and get feedback on product and service quality
• Handling customer enquiries and complaints
• Controlling costs to deduct the waste percentage
• Ensuring all end of day cash outs are correctly completed
• Works with Restaurant Manager and Assistant Managers to keep high standards of hygiene, service and presentation in the Restaurant and amongst the staf.
• Encourages for good co-operation between all Team
• Maintains a high standard of personal hygiene and overall appearance, both personally and with members of Restaurant team according to the company uniform and grooming standards.
• Provided organized stocking methods and plans of action in order to work successfully in a fast-paced retail environment.
• Managed and organized storage areas with specific product requirements and accessibility in mind.
• Assisted in the control of stock trafic by coordinating schedules for shipping and receiving products. Hotel Receptionist
• providing Guests by all information they need
• Responded to customers questions and complaints and dealt with problems either in person or by phone.
• solving guests problems
• Preparing reports
• A Liaison between the company and customers
• ofering our services to customers
• Persuading customers to deal with our company
• Assisting customers to choose the suitable advertisement for their activities
• Responded to guest requests for special accommodations and made restaurant and tour reservations for them.
• Kept book of financial transactions up to-date and conducted nightly audits to ensure accuracy. Telephone Operator
• Responded to telephone inquiries and transferred calls to correct staf members authorized to solve their issues.
• Helping Reception Stuf in Check-in During Rush time
• Handled customer complaints in an efective and satisfactory way.
• Successfully harmonized efective relationships between staf members and management.
ادارة وتشغيل المطاعم التحكم بالمخزون وادارة العماله الربح والخساره خطوات الخدمه