Sales And Business Development Manager
Inserito Technologies
Total years of experience :9 years, 10 Months
Responsible for researching and pursuing new business leads from different methods and to
sell IT services and strengthen the relationship with the existing customer.
• Contacting potential clients via email or phone to establish rapport and set up meetings.
• Improving customer engagement during the sales process, coordinate with various
development teams and PMO during all stages of the project.
• planning and overseeing new marketing initiatives.
• Managing Partner of different technologies i.e. Cyber Security, RPA (robotic process
automation, cloud ERP & CRM solutions.
• Identify and build strategic partnerships, nurturing business relationships and driving
revenue growth through the partner ecosystem.
• Manage enterprise customers, focus on developing customized solutions catered to their
digital and cloud modernization requirements.
• Using market insights and competitive knowledge, assist in driving sales operations for North
America and Middle East regions.
• Improving customer engagement during the sales process, coordinate with various
development teams and PMO during all stages of the project
• Strategic account management for key accounts to nurture them and convert into revenue
by upselling & cross-sell.
Clients: Galadari group, Serco middle east, Cleveland bridge constructions, etc.
Worked through Off-Shore office of Unique Soft from Pakistan and targeted customers in
UAE Market.
• Proposing ERP Solutions, understanding stakeholder’s needs and ensuring successful
delivery of projects and product deployment.
• Used to market Website, E-Commerce site in ASP. NET, ERP, HRM Application, Interior
Design Application, and Mobile Development.
• Was Responsible to run full sales cycle starting from Contact research - Cold Calls - Emails -
Meetings Setup - Online Demo - Presentations - Requirements Gathering - Lead towards
Opportunity - and Closer.
• Always kept my leads pipeline 5X.
• Couple of time when there is more than 70% interested in the opportunity then I forward
that opportunity to the UAE sales team for closers and physical meetings, if the customer is
not comfortable in have online meetings.
• Constantly conducting cold calls and schedule meetings with new prospects to build pipeline
and generate leads.
• Conducting market research on companies to target right market segment.
Managed and evaluated the performance of the sales team and constructed sales reports
presented to higher management daily, monthly, and annually for review and analysis
Managing incoming phone calls and emails.
• Formulate sales & marketing plan and laying of road map for the same for its
implementation in co-ordination with Principal and Clients.
• Plan and visualize the concepts required to develop any system, using consultative selling
approach, identify client business issues, Clients Business needs, determine client desired
outcomes, architect, orchestrate, and packaged ERP solutions and other business application
including but not limited to E-commerce Platform, Dentomate for UK and USA based clients.
• Sales leads funnel, prospecting contacts, creating their own contact database.
• Coordination with Direct Clients for preparing a comprehensive solution for the consumer of its
electricity and gas needs and prepared products that helped them in getting clean and green
energy and cost-efficient solutions.
• Started from scratch a team of 15 highly motivated individuals to a team of 65 workings on
different projects within the organization successfully generated Revenue in sales to 500kUSD
over the course of 2 years by acquiring new contracts for the energy residential sector and direct
Software Sales.
•Worked as telesales representative for 4 months for USA based energy project, Conducted outbound/ inbound telephone sales calls for a wide variety of consumer products related to electricity and gas Answered customer product questions fully and accurately Answering incoming calls.
•Based on high sales volume and consistent performance promoted as team lead business development formulated new strategies to increase sales volume and implemented new procedures resulted in increased Revenues up-to 25%.
•Responsible of employee performance metrics and report sharing to senior managers to ensure quality of sales, sales numbers and designing of new SOP's for smooth operations.
• Reached new customers and retained existing ones to client's companies by providing excellent customer service and on-boarded of new clients
•Keep track of Emails and calls with clients and coordinated with onshore team of new scripting and training for new hires
•Working from offshore facility successfully Generated Revenue in sales for the organization of in closed contracts of 200k USD per Annam as a team lead and increased the number of employees from 25 to 45+ with reduced Churn rate Clients: Liberty Power, Discount Power and palmco energy LLC.
•Handled incoming calls from a national customer base of Telenor Post-paid Exceeded KPI contractual requirements within two months of hire and transferred the knowledge of meeting KPI requirements to new Hires.
•With firm grip on product resolved the issues and queries of customers in less time maintaining the AHT (average handling time) to minimum which helped improving service levels.
•Delivered valuable feedback on SOP's and increased professional credit- ability by taking escalation calls including (irate customers, coverage issues, quality issues and credit limit increase issues.
•Provided fast, courteous and knowledgeable customer service and support and maintained updated records of all customer interactions.
•Provided customers with premium customer services by working with different latest technology including software’s like Seibel and Avaya.
•Information Technology •Business management.