Aurmita Kumar

• Own a 20+ account HVAC maintenance portfolio end-to-end, managing technician scheduling, SLA compliance, and
client servicing across multiple sites.
• Designed and rolled out Planned Preventive Maintenance (PPM) programs, lifting asset uptime and reducing
emergency call-outs across the client portfolio.
• Standardized invoicing, cost-tracking, and reporting workflows across the account base, improving reporting accuracy
and shortening the billing cycle.
• Managed vendor and subcontractor relationships, service agreements, and contractor performance across all active
facilities accounts, including pricing negotiations.
• Led and developed a technician team, embedding safety, quality, and process discipline into day-to-day facilities
operations.

• Coordinated 10+ luxury retail fit-out projects for globally recognized brands — including Cartier, Givenchy, Hublot,
Kiehls, and Van Cleef & Arpels — achieving 100% on-time delivery.
• Managed full project lifecycles from planning and scheduling through procurement and on-site execution, across both
Dubai and Riyadh markets.
• Served as primary liaison across clients, designers, contractors, and suppliers, maintaining seamless cross-stakeholder
communication and escalation handling.
• Oversaw vendor coordination, material deliveries, and site readiness, ensuring compliance with quality standards and
brand specifications.

• Led full end-to-end facilities and operations delivery for Etisalats pavilion at GITEX 2025, one of the regions highest
profile technology exhibitions, achieving zero snagging at handover.
• Built and managed the on-site operations plan across design, AV, production, and multiple contractor teams within a
compressed 6-week timeline.
• Managed a multi-supplier budget and identified approximately AED 15, 000 in cost savings without compromising
build quality.
• Served as the central point of contact during 5 days of live on-site operations, resolving real-time facility and vendor
issues while protecting brand standards.

• Coordinated facilities maintenance projects from enquiry through completion, managing vendor relationships and
subcontractor scheduling.
• Implemented tracking systems and standardized reporting templates that improved operational visibility and cut
manual reporting time by approximately 30%.
• Managed contracted services, vendor suppliers, quotations, and work orders across the active client base.
• Supported sales operations including proposal preparation, lead follow-up, and client record management.

• Managed day-to-day IT operations, infrastructure, and technical support across the institution, ensuring system
uptime and reliability.
• Coordinated procurement and vendor relationships for hardware, software, and IT equipment, managing quotations
and supplier performance.
• Maintained asset inventory and equipment lifecycle tracking, and implemented process improvements to streamline
support workflows.
• Trained staff on new systems and tools, supporting change management and technology adoption across
departments.