Aziza Aziz

Within this role I am responsible for all outputs within my team as a Training Manager . I am involved in the entire process from new Company engagement, including documentation of all current training requirements. Specification of business needs and scheduling in accordance with the specification. Training is conducted by me or shifted within my team based on availability of consultants. I managed, measures and improved operations which includes facilitation and planning and coordination of all training programs working with the Logistic team . Working with team, vendors, suppliers, the business, planning timelines to coordinate pre-event logistics. By implementing many best practices to ensure all communication to event planning and execution. Working with stake holders and different team players I launched some creative strategies for the program to increase, facilitate, and track attendance; lead retrieval and event metrics analysis. Also partnered with other regions to ensure best practices are shared and implemented. Customer requirements had to be defined to ensure business is meeting customer needs.

Managing and improving the operations of the Employee Engagement Department
• Facilitation of Training materials
• Managing the Logistics team ito activities that lead up to the Training Sessions
• Implemented and designed a five day On Boarding Program with a Global team, for Africa and other
• Employee engagement Service Lines for employees. I launched, Piloted and Go Live of the Program in 2012 and on Boarded 3000 employees since then.
• Working with teams, vendors, suppliers, and the business, I created and integrated planning timelines to coordinate pre-event logistics.
• Implemented many best practices to ensure direction, motivation, resources and effective communication for events planning and execution.
• Projects involvement include Customer Service Excellence Training Project, Mentoring Programs, Intern and Graduate Training Programs, Diversity Training, and Apprenticeship Programs.

Work with various teams on the Material design and development.
Delivered business policy process and procedure training to Customer Service Departments.
Working with HR, Change Management and Managers to map the Job function to scope training requirements.
Compilation of PPP’s into a manual and Training staff on how to read and understand PPP’s.
Assist with individual Training Skills Matrix and competency of the individual to perform their role
new Customer Service.
Delivery of training against the training plan and curriculum and developing training material, updating
Training results at the end of each module.
Accountable for the up skilling of all new trainers
Review feedback of trainers during up skilling period and guide feedback and development on content.
Assess readiness of new trainers to pilot and train users.
Attend, participate and guide feedback in pilot
participation
Enable trainer on boarding in each region and onto the project i.e. supervise the up skilling Programme.
Provide input to the training plan where required.
Go live, Soft Skills Projects and Product Training for - Consultant management with regular progress meetings, reports, and updates on the project.

• Overseeing the Training Department on various training projects at any given time.
• Delivering high training standards in any field and of various subjects. Given my strong facilitation
• skills I am able to seamlessly move between training projects ranging from systems to soft skills, policies, processes and procedures without compromising on the quality and standards of my deliverables.
• My responsibilities include facilitation of the Training Program and Development of the Material
• Execution of full training process.
• Conducting the Induction for new employees, which included the GSM INFRASTRUCTURE