Receptionist
Dalia clinic
Total years of experience :5 years, 6 Months
Played a pivotal role in ensuring the smooth functioning of front desk operations at Dalia Clinic.
Efficiently managed the reception area by handling tasks such as file opening, ensuring accurate patient
documentation, and maintaining organized records.
Provided warm and professional patient orientation, explaining clinic procedures, services offered, and
answering inquiries to ensure a positive patient experience.
Proactively followed up with patients through phone calls to schedule appointments, confirmations, and
reminders, optimizing clinic scheduling and minimizing no-show appointments.
Handled reservations and managed appointment calendars to ensure optimal utilization of clinic resources and
smooth patient flow.
Executed insurance-related duties, including verifying patient insurance coverage, processing insurance claims,
and addressing billing inquiries, ensuring timely reimbursement and financial transparency for patients.
Demonstrated exceptional customer service skills as a receptionist at Medical Reference Clinic
Greeted and assisted patients with professionalism and courtesy, creating a welcoming environment and
establishing positive patient interactions
Managed front desk duties efficiently by answering phone calls, scheduling appointments, and responding to
inquiries promptly and accurately
Handled patient registration processes, ensuring accuracy in patient information and adherence to clinic
policies and procedures
Facilitated patient flow by coordinating with medical staff and other departments to ensure timely and efficient
service delivery
Collaborated with insurance providers to verify patient coverage, process claims, and address billing inquiries,
ensuring transparency and compliance with insurance regulations
Maintained organized and updated patient records, both electronically and manually, to facilitate easy access
and retrieval of information.