Store Associate
Landmark Group - Qatar
مجموع سنوات الخبرة :9 years, 9 أشهر
Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Directing customers to merchandise within the store. Increasing in store sales. Superior product knowledge. Maintaining an orderly appearance throughout the sales floor. Introducing promotions and opportunities to customers. Cross-selling products to increase purchase amounts.
•Performing sales activities on major accounts and negotiates sales price and discounts in consultation with management
•Collaborating with the marketing department to prepare common strategies
•Accurately forecasting annual, quarterly and monthly revenue streams
•Developing account plans to ensure consistent revenue growth
•Create and deliver sales presentations that are compelling, accurate, and informative
•Train Sales Associates in best practices and use emerging technology and intelligence to improve our sales numbers
•Assisting customers in order to help them find what they need
•Determine daily coupons, ensure pricing is correct, arranging window displays and doing inventory
•Maximizing store revenue by suggesting upgrades, insurance and add-ons to customers
•Reading product information and promotional materials from the manufacturers
•Ensuring that all areas are clean and adhere to the company’s clear floor policy and Health and Safety requirements
•Handling customer complaints in a calm manor
•Giving excellence Customer Services
•Assess escalated customer concerns to provide thoughtful and well evaluated resolution to promote customer satisfaction
•Trained new employees on phone etiquette, company policies, sales and closing tactics.
•Explained company procedures and contract clauses.
•Analyzed sales data and negotiation techniques to leverage client relationships and improve retention.
•Closely working with the inventory team on the stock scenarios, launching and controlling shrinkage.
•Analyzing sales reports and targets accordingly.
Research Master in Quality, Hygiene and Industrial Safety