Process expert
EDF Energy
Total years of experience :7 years, 2 Months
• Creating and documenting processes - ensuring industry compliance is met
• Quality checks on existing processes -including updating with SMETS2 scenarios
• Identifying process efficiencies
• Monthly quality assurance on the teams work - providing feedback and training if required
• Compiling daily, weekly and monthly reports with team performance breakdowns, FTE’s and achieved KPI’s
• Responsible to picking up work which is passed back from the offshore teams, identifying root causes and providing solutions with detailed explanations
• 6 months working on a departmental wide Decision Tree Project. Completing on average 1.5 processes per week
• Recently spent 2 weeks in Doxford offices training the supply team on MOP processes
Graduated with a 2:2 from university