Burhan Thekedar

Issuance of Policies, Endorsements, Membership Cards and all related Debit and Credit Notes for both Group & Individual Medical Insurance business
•Preparing and Dispatching to clients all Policy related materials
•Creating product package in the system
•Preparing all related Production reports including membership report and reconciliation reports
•Filing and archiving
•Stock control for membership and cards and marketing material
•Other tasks as delegated by Supervisor and Department Manager

As a Department Manager of women’s wear which contributes 48% to total store revenue.
•Responsibilities include achieving sales target and ensure the Standard Operating Procedures is followed and adhered for store profitability.
•Handling customer grievances. Providing effective and satisfactory resolution to customers.
•Coordinating with VM to maintain standards on floor.
•Optimal use of manpower and resources without compromising on budget constraint.
• Responsible for supervision and performance evaluation of 6 staff.
•Identifying weak or concern areas of staff and was successful to cover the weakness of staff.
•Successful to build a better and ambitious team.
•To reduce shrinkage and increase sales, formulated training programs for staff on shrinkage, product knowledge, service to customers, etc.

handling 14350 sq. ft. oversees entire store operations including sales and cost.
•Maintaining statistical and financial records like DSR, KPI’s, Stock movement reports, Staff KPI’s, Sell-Through, and Category wise contribution.
•Recruiting, training, supervising and appraising of 30 staff.
•Managing budgets like petty cash, banking, staff welfare, and operational costs.
•Dealing with customer queries and complaints.
•Selection of MVP (Most Valuable Player) of the store and for Pan India competition.
•Overseeing pricing and stock control.
•Maximizing profitability and setting/meeting sales targets, including motivating staff to do so.
•Ensuring compliance with health and safety legislation.
•Preparing promotional materials and displays according to the VM norms.
•Tracking of SKU Portal and completion of online training modules.
•Created a zone wise roster cum sales tracker so that each and every sales staff should aware of KPI’s & commercial updates.
•Taken an initiative by going extra miles, Giving zone wise targets to zone leads and on achievement’s they get goodies and treat by the management team.
•Started football matches between store teams every week.
•Got a chance to work as a support to merchandiser for future growth and learned basics of merchandising.

As a product and service trainer, I was responsible of taking trainings for all 5 Nike factory stores in west region.
•Coordinating with operation manager, head trainer for successfully taking monthly training, tracking individual performance on given deadline.
•Successful conducting training session for every store.
•Educating staff about product and services.
•Educating staff about technology’s and innovations of brand.
•Trainings includes team building activities, activity based learning.
•Updating weekly newsletter every month showing the performance of all the stores.

•Updating weekly sports update and inspiring Tuesday mailer.
•Providing sports knowledge.
•Maintaining staff details and upgrading them with new training modules.
•Revised training plans to meet new training requirements and kept technical information up to date.