Corporate Flight Attendant
Executive Sky
Total years of experience :22 years, 2 Months
• Successful in maintenance a very high of trust, confidentiality and Discretion of high profile clientele.
• Catering and special dietary requests always met with above & beyond expectation.
• Follow-up after each flight to ensure satisfaction & repeat clientele using this as a tool for enhanced marketing opportunities.
• Consistent in maintaining a luxurious aircraft complete with customer amenities and specialty items of comfort.
• Manage, organize and maintain various office requirements, setting up and coordinating meeting and conferences.
• Updating, processing and filling for all office documents, ensure office procedures and systems operate efficiently.
• Raising of order and purchasing invoices tracking, scheduling office requirements to report purchase orders and tracking.
• Handling incoming and outgoing correspondences, updating and maintain staff leaves, holidays and duty schedules.
• Reporting directly to the cabin crew manager.
• Responsible for all on board cabin crew, and serving as the connection between cockpit crew and the rest of the aircraft.
• Responsible for all aircraft related documentation.
• Assessing staff performance and suggesting ways to improve.
• Responsible for processing all documents regarding both passengers and crew members.
• Implementing high level of customer satisfaction by ensuring superior quality of service being provided.
• Responsible for orders and deliveries of catering and special requirements by clients.
• Insuring the aircraft is fully ready and safe to receive the VIP Clients.
• Welcoming passengers on board and directing them to their seats.
• Serving each passenger individually.
• Overlooking the post landing procedures, cleaning and re-catering.
• Insuring that the aircraft is fully ready for the next sector.
• Insuring that the cleaning staff has carried out what has been asked of them.
• Support in office and inflight capacity, ensure all cabin crew members meet the required company standards, providing feedback to individuals and relevant departments.
• Attending a pre-flight briefing, during which air cabin crew members are assigned their work position for the upcoming flight.
• Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is safe and clean.
• Welcoming passengers on board and directing them to their seats.
• Informing the passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored.
• Assist and support customers of the company products and
services.
• Interacting with customers via all communication channels.
• Prepare analysis reports of the customers needs and requirements to enhance the services
provided.
• Responsible for overall services orientation provided to customers to ensure delivering
a superior client’s flying experience.
• Driving key service quality process at the company level.
• Driving service orientation in the team.
• Responsible for the safety of passengers and specially trained to deal with security
and emergency situations.
• Ensuring the safety of the aircraft.
• Ensure passengers are comfortable and that the flying experience is a pleasant one.
• Attend to passengers needs throughout the flight and provide a high level of customer
service.
• Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy.
• Ensuring that information in the seat pockets is up to date and that all meals and stock are on board.
• Welcoming passengers on board and directing them to their seats.
• Informing the passengers of the aircraft about safety procedures and ensuring that all hand luggage is securely stored.
• Checking all passenger seat belts and galleys are secure prior to take-off.
• Making announcements on behalf of the pilot and answering passenger questions during the flight.
• Serving each passenger individually.
• Overlooking the post landing procedures: cleaning and re-catering.
• Ordering food for the second sector and sealing the bar.
• Briefing papers, reports and presentations.
• Maintain data of passports and visas, meetings and support development of a timely agenda, handle all confidential documents and information.
• Check aisles of plan to verify that passengers have complied with statutory regulation prior to take off and landing.
• Be present at pre-flight briefing advising on routes, weather, crew co-ordination.
• Following procedures, prepare all passengers and aircraft for landing.
• Make sure that beverages, food blankets, reading material are on board in sufficient supply for the next flight.
• Guide and help passenger in emergency procedures.
• High level of customer service.
• Serving refreshments and selling duty-free goods.