CONRAD DSOUZA

Distribution center- Team Leader
• Manage co-worker Performance by conducting the Performance
Appraisal, monthly probationary evaluation and continuous
assessment & feedback on their performance.
• Manage co-worker leave planning (Annual, Maternity, Sick, Absenteeism)
• Plan the manpower needed for the department
• Assist HR in recruiting & interviewing for the department
• Manage Human Resources issues.
• Use procedures checklists to assist with on the job training.

apple premium reseller & service provider

Managing the service desk- Walk- in for product Queries, Complain, Issues
• In warding faulty products for Service
• Out warding the Serviced products
• Cash Management- Accepting services charges (Cash & Card)
• Maintaining branch Petty cash & keeping records for same
• Providing quotation for parts/ products if the product is out of warranty
• Selling Apple Care protection plan (Extended Warranty Plan)
• Updating daily cost sheet for Inwards & services charges received
• Resolving minor software& hardware issues/ queries over desk
• Updating cost sheet- about the inwards & outwards & payments received for machines
• Updating customers about the status of the machine
• Informing customers on upgrade their product



CELEBI NAS Airport Service

Passenger Service Agent (CN 2029)
• Handling Counters for check in
• Handling Boarding
• Resolving passengers Query
• Handling lost and found (Baggage Service)
• Crew Clearance (Departure and Arrival)
• Security (Frisking and profiling)
• Counter supervising
• Handling MEDA Cases
• Updating miles & more
• Reservation
• Conducting briefing Pre & Post Flight
• Allocating Staff on floor & counters
• Supervising Counters
• Charging passengers for excess baggage

Event Supervisor / coordinator

Resolving Queries on phone
Customer Grievance management
Customer education (on product)