Regional Business Manager
Cisco Systems
Total years of experience :22 years, 10 Months
Regional Business Manager (Nairobi, Kenya) 2015 - Till date
Spearhead sales, business growth, bottom line improvement, forecasting, budgeting, customer satisfaction, and channel development. Mentor, coach, recruit, supervise, and motivate a team of 10 direct and 20 indirect staff of account managers, system engineers, and product sales specialists.
Achievements:
• Presented with the 2015 Cisco Connected Recognition - You Accelerate Award for exceptional customer service.
• Closed $3M - $10M USD deals with 5 of the leading telecommunications companies in Africa via establishing and fostering strong client relationships with CxOs (i.e. CEO, CTO, CIO, CMO).
• Generate business and revenue growth via promoting an enticing value proposition, overseeing over $100M USD in business funnel/sales leads, and network with potential clients at leading industry events and forums.
Client Executive - Airtel Africa 2013 - 2016
Managed Africa wide Executive (CXO) relationship and business management with Airtel and Cisco partner organizations.
Achievements:
• Forged strong relationships with Cisco and Airtel C-level executives across 20 African countries and led cross-functional teams in order to achieve performance goals and objectives.
• Boosted productivity and margins via spearheading account planning, forecasting, quota attainment, and revenue maximization in collaboration with executives.
Regional Business Lead - East Africa SP Business and Airtel Africa 2014
Led Service Provider Business in East African countries.
Achievements:
• Increased service provider business by 222% via closing deals with major telecom/ISPs in the region.
• Guided and advised Cisco teams and key partners to win strategic business deals
• Organized and hosted C-level clients at the MWC Barcelona and Mobility Summit in Kenya.
Spearheaded all business, sales, marketing, mergers, and strategic tie-up operations. Led 15 direct and 10 indirect reports and all international sales and business development teams.
Achievements:
• Doubled revenue growth, supplied $65M USD in annual business, and secured business over $100M USD in 5-year managed service contracts.
• Negotiated service contracts with 6 global vendors and major national telecommunications companies for active site maintenance and deployment, telecommunications project implementation services, and optimization support.
• Established new business via expanding the sales territory to 2 new countries (Ghana and Sierra Leone).
• Boosted business operations and performance levels in each country via appointing country managers that ensured all goals were met and/or exceeded
Spearheaded Account Management, sales strategy, proof of concept (POC), customer trials, deployment, and packet core sales operations.
Achievements:
• Won $200M USD worth of 3G network business via managing business case modelling and pricing.
• Earned the excellent ratings recognition for exceptional performance and customer service.
Oversaw partner and client contract negotiations, letter of credit based payment terms, contract management (i.e. pre-bid, service delivery, project closure phase), change management, claim management, customer service (i.e. conflict resolution), and risk management.
Achievements:
• Negotiated a $620M USD 5-year contract with a major telecommunications company to address network design, supply, deployment, and management services.
• Secured $8M USD worth of claims against liquidated damages and material reconciliation.
• Implemented the company’s project management office (PMO) to standardize project management efforts.
• Delivered quality-assured services via ensuring ISO 9001 compliance and overseeing PwC audits.
Directed projects (i.e. project planning, resource planning, logistics, budgeting, project execution, quality assurance, risk management, communications plan), and managed a team of 55 internal staff and 7 subcontractors (and their 500 workers).
Achievements:
• Oversaw execution of a $125M USD project of 2, 000+ BTS sites, 40 BSCs, and 5 MSCs.
Improved customer support via reorganizing staff and overseeing the operation/maintenance of the Ericsson BSS network.
Ensured team growth via hiring 100% (20+) contract workers as permanent employees because of their exceptional work.
Successfully designed, supplied and implemented first ever GSM network in the state of J&K based on Ericsson MSCs, packet core, BSS, CMD and Infrastructure items
First division
Bachelor of Engineering, Electronics & Communication Specialization First Division