Dhanya Jayesh

Manager-Customer Relations at PINNALCE GROUP

• India
• February 2013 to April 2018

 Handling Customer concerns of both Sales and Service Dept.
 Ensure for achieving marks of given target from all JEEP parameters.
 Promoting Co-Ordination between Dealer & Customers
 Responsible for corporate objectives of customer service and experience
 Map Customer touch points across entire customer lifecycle.
 Collect random feedback for each touch point.
 Compile and analyze customer feedback on monthly basis.
 Ensure Standard Operating Procedure Implementation.
 Co-related internal customer feedback with SSI/CSI Scores.
 Delivery Coordination.
 Ensuring with the departments/functions at the touch points to deliver high standard of customer experience
 In charge of LMS (Lead Management System)
 Given training to employees in related field for the improvement of customer satisfaction
 Monthly review with CRM MIS report and root cause analysis in all concern related topics

Manager-Customer Relations at Pinnacle Group of companies

• India - Kerala
• February 2013 to April 2018

 Handling Customer concerns of both Sales and Service Dept.
 Ensure for achieving marks of given target from all JEEP parameters.
 Promoting Co-Ordination between Dealer & Customers
 Responsible for corporate objectives of customer service and experience
 Map Customer touch points across entire customer lifecycle.
 Collect random feedback for each touch point.
 Compile and analyze customer feedback on monthly basis.
 Ensure Standard Operating Procedure Implementation.
 Co-related internal customer feedback with SSI/CSI Scores.
 Delivery Coordination.
 Ensuring with the departments/functions at the touch points to deliver high standard of customer experience
 In charge of LMS (Lead Management System)
 Given training to employees in related field for the improvement of customer satisfaction
 Monthly review with CRM MIS report and root cause analysis in all concern related topics

Thrissur Associate Unit Support Manager at Birla Sun Life Insurance Co. Ltd

• India
• August 2011 to December 2012

Key Responsibilities:

Admin at IDEA Mobile Communications LTD

• India
• October 2004 to December 2006

Admin.Executive

• April 2004 to December 2006

Executive

• June 2002 to April 2004

Tele-Marketing Executive

• January 2001 to June 2002

Manager Customer Relation at GMA Pinnacle JEEP-COCHIN

• August 2017 to

-(sales & service Dept.)
Key Responsibilities:
•Handling Customer concerns of both Sales and Service Dept.
•Ensure for achieving marks of given target from all JEEP parameters.
•Promoting Co-Ordination between Dealer & Customers
•Responsible for corporate objectives of customer service and experience
•Map Customer touch points across entire customer lifecycle.
•Collect random feedback for each touch point.
•Compile and analyze customer feedback on monthly basis.
•Ensure Standard Operating Procedure Implementation.
•Co-related internal customer feedback with SSI/CSI Scores.
•Delivery Coordination.
•Ensuring with the departments/functions at the touch points to deliver high standard of customer experience
•In charge of LMS (Lead Management System)
•Given training to employees in related field for the improvement of customer satisfaction
•Monthly review with CRM MIS report and root cause analysis in all concern related topics