DOMENICO D'ADDIO

Aemilia hotel 4*, Savhotel group, Bologna (IT)
September 2018 - Present

Aemilia hotel, part of the Savhotel group.
Restaurant Manager
Gourmet Restaurant
September 2018 - Present

• Directly managing the restaurant team, serving more than 200 people a day between Restaurant, Bar and Events.
• Providing line management to the team, monitoring their performance and setting SMART objectives to support their professional development. This includes running appraisals and managing poor performance.
• Collaborating with F&B Manager to fulfil and deliver business KPI’s.
• Applying my knowledge expertise to assist the chef on making new dishes and build a new menu every season.
• Ensuring 100% compliance with all Health & Safety and Food Safety regulations in line with industry standards and company guidelines.
• Conducting monthly business reviews and reporting such reports i.e. Building Trade Report to Senior Management.
• Running various training to all levels of store staff, with sessions spanning across new joiner inductions, display quality, COSHH, Equipment, Basic Fire Procedures, Manual Handling, Risk Assessment, H&S, Complaint Handling, Selling Skills and Empathy.
• Wines and spirits order and inventory.
• Wine list builder.
• Ensuring an amazing experience is provided to each guest.

Achievements

• Employee of the month since September 2018
• Raising up all Qualitando and TripAdvisor statistics about efficiency of the service, guest Satisfaction from 79% to 88%.

• Took part of the team in a development project to become a Restaurant Assistant Manager.
• Deputised the Senior Restaurant Manager wherever possible, applying my training to carry out management duties and coaching.


• Dealing with VIP guest such as Berlusconi, Igor Makarov (Gazprom, ITERA), George Clooney and also many football players.
• Weekly trained on wines and spirits.
• Provided training to obtain the perfect “mis en place”.
• Provided an exceptional and luxury customer service to each and every person, handing situations with the upmost professionalism and elegance.

Locanda Locatelli, 1* Michelin restaurant, London (UK)
Locanda Locatelli November 2015- March 2016
Unbelievable Food and elegant old-style service, leaded by Chef patron Giorgio Locatelli, are the characteristic that makes this Locanda one of the Queen Elisabeth II favorite Italian restaurant.
CDR (Chef de Rang)

• Directly welcoming guests and taking care of them at the table.
• Responsible of water and food service.
• Barista - In charge of the coffee machine.
• Trained and supported new staff to ensure each coffee was produced to an exceptional standard, alongside general customer service training.
• Taking care of the restaurant clearance

One of the most luxurious venue in the heart of Mayfair.
Close to Green Park Station, It is a place full of magic, atmosphere and outstanding Drink. Opened in the far 1929 from Giovani Quaglino, it is now leaded

“Osteria Francescana” 3* Michelin, best restaurant in the world in 2017
October 2012- December 2012
My highest experience in the “Haute Cuisine”, the most famous restaurant in Italy, nowadays a symbol of perfection, leaded by Massimo Bottura.