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Donna Aguda, Project Coordinator

Donna Aguda

Project Coordinator·Dimara International

United Arab Emirates

Diploma, Computer Programming

Work experience

Total years of experience: 17 years, 2 months

Project Coordinator

August 2015 - Present

Dimara International

United Arab Emirates

August 2015 - Present

Coordinate activities, resources, equipment and information
•Liaise with clients to identify and define project requirements, scope and objectives
•Make certain that clients’ needs are met as the project evolves
•Help prepare project proposals, timeframes, schedule and budget
•Monitor and track project’s progress and handle any issues that arise
•Act as the point of contact and communicate project status adequately to all participants
•Use project management tools to monitor working hours, budget, plans and money spend
•Issue all appropriate legal paperwork
•Report and escalate to management as needed
•Create and maintain comprehensive project documentation, plans and reports
Company industry:
Hospitality & Accomodation
Job role:
Engineering

Customer Service

May 2012 - June 2017

StarHealth Care Systems Inc

Philippines

May 2012 - June 2017

Screen telephone and personal callers
•Process Letter of Authorization for the confined members.
•Records all medical information of patient.
•Store and retrieve data on computers.
•Assisting patients admitted in the hospitals.
Job role:
Customer Service and Call Center

April 2009 - September 2010

StarHealth Care Systems Inc

Philippines

April 2009 - September 2010

Issuance of invoices and monthly customer statement of accounts.
•Processing of credit memos and updating the customer files with issuance of invoices.
•Update the customer master file with contact information
•Track exceptions between the shipping log and invoice register
•Enter invoices into customer invoicing web sites
•Submitting invoices by electronic data interchange
• Coordination and correspondences with support groups like finance, marketing, and commercial team.
• Perform other secretarial functions necessary for the smooth operation of the office

Services Assistant

September 2010 - May 2010

StarHealth Care Systems Inc

Philippines

September 2010 - May 2010

Record and disseminate info on calls/faxes/communications from clients to concerned Director or staff.
•Handle orders, complaints, and other inquiries.
•Maintaining client database, when orders are completed or changed to ensure all client information is correct.
•Process sales data and progress reports.
•Follow up on sales leads, direct sales leads to appropriate member of sales team.
•Answering queries about products or warranties.
•Promote and sell products, services and explain promotional offers.
•Make a PowerPoint presentation for sales staff for their client meetings.
•Organize events, conferences, travel arrangements and other meetings.
•Organizes, arranges and maintains a proper paper and electronic document filing system to facilitate easy access and retrieval of specific document/file
•Handle billing issues of the client.
•Attend trade shows to promote products.
•Resolve promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices.
•Tracking the sales expenses and analyzing the sales reports of the sales team.
•Conducting a customer-focused seminars.
•Completing a quarterly sales meeting data, templates, and presentations.


Billing and Underwriting Staff
Job role:
Customer Service and Call Center

Sales Merchandiser

June 2013 - April 2009

Al Seer

United Arab Emirates

June 2013 - April 2009

Routine Sales Call Cycle for Existing Retail Listing.
•Present New Product Introductions/Presentations to retail partners.
•Process and Follow up on all orders as necessary.
•Coordinate demos and trainings as necessary.
•New store opening and store reset support for Natural Food and Specialty Retailers.
•Merchandising and Retail Support for accounts as directed by the Sales Manager.
•Maintain stores sets/testers/merchandising units/displays/product literature as warranted.
•Work with Sales Manager to conduct broker trainings.
•Utilize market data (rankings, sales trends, etc.) to improve placement and retail support.
•Develop relationships at store, wholesale and manufacturer level.
•Support the Team with support for trade shows and special events as necessary.
•Communicate with Sales Manager regarding sales issues/objectives.
Company industry:
FMCG
Job role:
Sales

March 2009 - March 2009

Promodiser

March 2009 - March 2009

Company industry:
Electric Power Production & Transmission

Encoder

September 2008 - January 2009

Del Monte Philippines

September 2008 - January 2009

Company industry:
Industrial Production
Job role:
Administration

August 2008 - August 2008

G.E Money Bank Philippines

August 2008 - August 2008

Secretary

July 2007 - May 2008

Del Monte Philippines

Philippines

July 2007 - May 2008

Company industry:
Industrial Production
Job role:
Secretarial

Education

Colegio ng Lungsod ng Batangas

January 2008

January 2008

Diploma, Computer Programming

Philippines

GPA (percentage): 85%

GPA (percentage): 85%

making program, can operate any kind of Microsoft office

Skills

Project Sales
Expert
Project Sales
Expert
Documentation
Expert
Documentation
Expert
Sales
Expert
Sales
Expert
Customer Care
Expert
Customer Care
Expert
Admin Assistant
Expert
Admin Assistant
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
BUDGETING
Expert
BUDGETING
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DOCUMENTATION
Expert
DOCUMENTATION
Expert
LEGAL
Expert
LEGAL
Expert
MICROSOFT MONEY
Expert
MICROSOFT MONEY
Expert
PROGRESS
Expert
PROGRESS
Expert
PROJECT MANAGEMENT
Expert
PROJECT MANAGEMENT
Expert
PROPOSAL WRITING
Expert
PROPOSAL WRITING
Expert
ATTENTION TO DETAIL
Beginner
ATTENTION TO DETAIL
Beginner

Languages

English

Expert