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Edward Jefferson Santiago, IT Support Engineer / IT Support Help Desk

Edward Jefferson Santiago

IT Support Engineer / IT Support Help Desk·GM Bank of Luzon Inc.

United Arab Emirates

Bachelor's degree, Information Technology - Hardware, Software and Network Support

Work experience

Total years of experience: 6 years, 10 months

IT Support Engineer / IT Support Help Desk

November 2015 - October 2019

GM Bank of Luzon Inc.

Philippines

November 2015 - October 2019

Company industry:
IT Services
Job role:
Human Resources and Recruitment

Information Helpdesk

January 2013 - June 2015

Cabanatuan City Hall, Philippine Government

Philippines

January 2013 - June 2015

Information Helpdesk
CABANATUAN CITY HALL / GOVERNMENT
• Assisting client to check all the requirements needed to apply business permit.
• Monthly random checking of businesses if they are still operating or registered.
• Daily checking of files that are needed to be sign.
• Encoding using MS Office and Excel.

Company industry:
Public Administration
Job role:
Community Services

sales clerk

July 2011 - October 2011

Robinson's Mall

Philippines

July 2011 - October 2011

Selling of assigned product
•Checker of stocks
•Weekly preparations of inventory system

Company industry:
Fashion & Apparel
Job role:
Sales

Education

College of the Immaculate Conception

March 2015

March 2015

Bachelor's degree, Information Technology - Hardware, Software and Network Support

Philippines

GPA (rating): Good

GPA (rating): Good

Skills

Knowledge in windows O.S
Expert
Knowledge in windows O.S
Expert
Knowledge in Windows Server
Beginner
Knowledge in Windows Server
Beginner
Network Implementation
Intermediate
Network Implementation
Intermediate
Knowledge in Microsoft Office
Intermediate
Knowledge in Microsoft Office
Intermediate
Technical Support
Expert
Technical Support
Expert
Diagnosing hardware and software faults
Expert
Diagnosing hardware and software faults
Expert
Testing and evaluating new technology
Intermediate
Testing and evaluating new technology
Intermediate
Knowledge CCTV Camera
Intermediate
Knowledge CCTV Camera
Intermediate

Languages

Filipino

Native Speaker

English

Expert

Training and Certifications

Certifications
National Certificate II