Customer Service Manager Assistant
Ritchie Bros. Auctioneers
Total years of experience :12 years, 1 Months
- Managing front desk, handling customers requirements, assisting them to the correct person to help.
- Answer customers inquiries about the auction process, giving them a clear Idea on how to bid, register and inspect the machines.
- Making registrations for the first time and regular bidders with a clear explanation on how the catalogue works .
- Activating online bidding process for international buyers.
- Collecting payments for auction deposit and after sale invoices .
- Preparing storage forms and collecting the storage payments.
- Assisting the customer service managers with creating contracts, adding/removing lots, change of invoices, split invoices & updating titles.
- Uploading lots details on the international website, all along with generators reports .
- Help documentation department with LGP to the free zone area, and applying/approving the gate passes to JAFZA .
- Assisting with required invitation letters to help apply for visa for international clients.
- Assisting with shipping required documents for duties not paid/duties paid lots for either customs submission or pickup.
- Taking care of ordering uniforms, stationary, cartridges, coffee and office supplies.
- Managing the catering service during auction time for staff and the VIP lounge .
- Handling all Cheques payments for consignors.
Handling company courier domestically and internationally.
- Translating RB website from English to Arabic, and proof reading for marketing department .
- Apply/Remove duties amount to customers according to their location.
- Handling the subcontractors contracts renewals .
Training the part timers for registrations and the knowledge of Sales site .
- Effectively communicate with all levels of staff via staff meetings, written communications and one-on-one communication.
- Meeting and Greeting customers during their showroom visit and analyzing customer needs
Giving information’s about the products and explains to the customers about the benefits and varieties of each model.
- Giving prices, making sure to finish the deals, following up, receiving the cash, booking the cars, making sale letter and invoicing the units.
- Delivering the units at time, Making police paper, exit, following up with the customer till the unit gets out of the country.
- Receiving the security amount in cash and having it under my security, then giving it back to the customer after the completion of the export sale process .
- Taking phone inquiries and directing the customer to come to the show room in order to know more about the units
- Making out bound inquiries to sell the units and informing our regular customers about the new offers.
- Update the customer data in the customer data list in order to maximize organization data bank.
- Preparing the daily meeting and Making sure it is held at 8:30 sharp, and that all the sales are attending the meeting, and in case the manager and the assistant branch manager are not in the branch I make the meeting, to take the forecast and writing down the prospecting .
- Making daily export invoice, following up with the local invoicing and the daily and monthly targets and involved in the annual sales target.
- Attending daily the branch manager and the F&I meeting with each sales executive, and following up with the delayed deals.
- Following up with the F&I about the LOI & LPO from banks.
- Following up with the delivery with our stock controller and Jebel-Ali yards, and making sure the branch units are delivered at time.
- Making new orders from company and contacting the director of operations directly for price approval for each unit.
- Making the second sets and delivering them at time for the bankers.
- Following up with our data base customers list and handing them over to each sales executive
- Following up with the forecast and prospecting and sending the daily forecast and monthly target to the sales director
- Contacting the customs for extensions, expiries, Makassa, and certificate of origin GSO, for export units.
- Collecting the due amount cheque that Habtoor pays to the customs from the customers and sending it to the accounts department.
- Ordering the new supplies, stationery, key-chains, sun shades, cafeteria supplies, and contacting the HR for renewals or changing of the office supplies
Setting and sending the quarter meeting agenda
Re-contact the customers considered lost sale for feed back or any complains.
- Receiving the new cv`s and attending the interviews with our branch manager and assistant branch manager, and if approved sending the requests to the HR director and following up with the visa status.