Collections Supervisor
International Bank of Qatar
Total years of experience :13 years, 2 Months
Commanded the development and administration of strategic plans, and work standards for collections with an aim of minimizing loss to revenue and improve recovery.
Scrutinized delinquent accounts (0-180 days) in the light of credit stress indications, expedited efforts to collect past-due while, restructured credit limits as well as stimulated customers to maintain a healthy portfolio.
Formulated collections strategies for job-loss cases, made tactical negotiations as well as designed monthly payment programs to reduce the extent of loss and eliminate the risk of default.
Consistently monitored customer’s accounts and reported any suspicious transaction; devised tactics, assessment tools/ procedures jointly with seniors to identify early signs with a strong emphasis on maintaining customer’s integrity.
Generating an array of technical and management reports that involve statistics on portfolio performances, delinquencies, flow rates, P&L impacts, budget and forecast for strategic analysis and interpretation by the Head of Collections.
Regularly conducted team-meetings; presented training, leadership and motivation while prioritized tasks and delegated responsibilities effectively to maximize the success of collection and recovery operations.
Assumed full responsibility to maximize collections from delinquent job-less customers; communicated in the most professional manner and chalked out a recovery arrangement that best maintains the interest of the parties involved.
Pursued delinquent accounts by contacting and/ or meeting them, extensively analyzed the possibility of recovery and advised on disembarking or sustaining customers while transferred default cases to recovery agencies/ legal department.
Regularly monitored customer accounts to ensure it is compliant and remains within the bank's acceptable risk profile; identified variations deployed proactive efforts and advised customers to maintain good conduct for the account.
Enforced the bank’s policy and collecting delinquent accounts by negotiating terms that are acceptable to the Bank and customers and align with applicable legal and regulatory protocols of the country.
Managed several essential functions to raise standards of collections and recovery operations. Routinely generated a range of analytical reports to strategic analysis and interpretation by senior management
Presenting front-line collections support which includes monitoring and contacting delinquent accounts (0-180 days) communicated with the highest degree of courtesy and professionalism to maximize the success of collections.
Engaged in tactical negotiations and designed innovative strategies that minimize losses, best meet bank’s revenue objectives as well as safeguards customer’s interest. Utilized own judgment and initiative to resolve operational issues.
Produced reports and updated line managers on the collection status. Worked in close coordination with other departments to maximize the process effectiveness and secure attainment of Bank’s goals and objectives.
Accelerated revenue realization by deploying tactical initiatives and improving collection for a range of customers that may include VIP, Corporate customers, as well as job-loss customers who are showing overdue from (0 to 220) days.
Led and directed collections team to ensure proper proactive collection efforts and best practices for credit lines delinquencies while ensured all collection processes and practices are as per legal/ regulatory compliance requirements.
Formulated plans to retrieve the money, negotiated payment arrangements to minimize portfolio losses, facilitated settlements as per authority matrix and summarized information into month-end reports for senior manager review.
Contributed significantly to minimizing past dues and maximizing recovery of older bad debts. Coached and mentored teams while presented strategic inputs for improvising existing collections procedures, systems, policies of the bank
Led and directed collections team to ensure proper proactive collection efforts and best practices for credit lines delinquencies while ensured all collection processes and practices are as per legal/ regulatory compliance requirements.
Monitored delinquent accounts and conducted skip tracing, communicated effectively meticulously followed-up with customers to regularize account in an effective and timely manner.
Handle (skip/ job-loss/ others), restructured delinquent accounts and delivered excellent results for high-volume job-loss cases by calculated negotiations and operational expertise.
Formulated plans to retrieve the money, negotiated payment arrangements to minimize portfolio losses, facilitated settlements as per authority matrix and summarized information into month-end reports for senior manager review.
Contributed significantly to minimizing past dues and maximizing recovery of older bad debts. Coached and mentored teams while presented strategic inputs for improvising existing collections procedures, systems, policies of the bank
Presented organization and coordination support to vehicle loans operations - ensured all forms are properly filled and documentation complete and presented the file to the Credit Risk Department for subsequent approval.
Worked in unison with customers, bank officers, vehicle vendors; resolved queries and clarified information whilst assuring that the Bank’s policies and procedures are strictly followed and complied with at all times.
Supported and maximized the effectiveness of sales operations to assure positive professional services, revenue growth, positive impact on margin and high customer satisfaction.
profession involving the design, implementation, evaluation, and maintenance of the process of work within an office or other organization, in order to sustain and improve efficiency and productivity.