Operations Executive
Apex Employment Services
Total des années d'expérience :8 years, 2 Mois
• Point of contact with clients for NEW Employment visa requests.
• Responsible for UPDATING files of resources under IT clients.
• Receiving and responding to approvals and notifications.
• Maintaining & storing soft copies of the resources’ personal documents under IT clients.
• Responsible for sending emails to IT clients in collecting the monthly-approved attendance sheets.
• Accountable for creating Agreements in SAP.
• Responsible for uploading monthly time sheets per client in SAP.
• Liable for uploading Leave Applications per client in SAP.
• Preparing documents to process all NEW visa requests for clients (Visa Requisition Form).
• Preparing documents to process Visa Cancellation as per requested & approved by clients.
• Coordinating with respective departments to follow up regarding the progress of NEW visas, renewals & visa cancellation, Change Status, Medical & Emirates ID Application, and Visa Stamping.
• Accountable for requesting Bank Account for NEW joiners (only as per required).
• Coordinator between APEX & client for any update on the progress of requests.
• Point of contact of the resources for any inquiries regarding Leave Applications, Salary Certificate, Pay slips, NOC, Experience Letter, Visa Renewal, Progress of NEW Employment Visa, etc.
• Preparation of monthly IT status report (END OF MONTH).
• Updating the IT MASTER Tracker excel file.
• Answering phone calls
• Receiving and sending response emails from clients and suppliers.
• Receiving orders from clients via email and phone calls.
• Preparing manual quotations by excel for client orders.
• Preparing Purchase Order
• Preparing INVOICE
• Assisting the Manager with regards for appointments/meetings with clients.
• Handling purchasing
• Coordinating with suppliers for Purchase Order for warehouse stocks.
Other Responsibilities:
• Handling petty cash
• Handling bank reconciliation
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Accurately documented, researched and resolved customer service issues.
• Defused volatile customer situations calmly and courteously.
• Effectively selling services and products over the phone.
• Addressed and resolved customer product complaints empathetically and professionally.
• Effectively managed a high-volume of inbound and outbound customer calls.