Administrative Supervisor
Urban Avenue Properties
Total years of experience :8 years, 6 Months
• Mail management
• Prepares Tax invoices and receipts.
• Excellent Knowledge with Trakheesi and Dubai Land Department system
• Arranging RERA Broker card application and renewal.
• Establishes and maintains record keeping, filing systems, and databases.
• Contributing to team effort by accomplishing related results as needed
• Implementing and maintaining procedures/office administrative systems
• Maintaining the condition of the office and arranging for necessary repairs
• Coordinate with Developers to obtain NOC and Agents’ access to the Developer’s online portal.
• Maintains day-to-day administrative and personal services in order to support office operations.
• Drafting and Creating Contract A, Contract B, Contract F, MOU, NOC, Form I, and other property-related contracts online through Dubai Rest App and completing all paperwork for all real estate transactions in a timely manner to ensure that the deal is closed as quickly as possible.
• Managing listings on Mycrm-Property Finder, Dubizzle, and Broker Pad-Bayut, Prospace. Ensuring High-Quality Scores for each listing and ensuring that all listings are verified and true-checked.
• Responsible for ensuring that the office runs efficiently: Administration, Accounts, Sales and Marketing
• Requesting for NOC and SOA on behalf of the clients for the transfer process.
• Completing and lodging documents with Developers and Dubai Land Department to ensure that the ownership transfer occurs smoothly.
• Reported Directly to the CEO.
• Assisting with Deal closing processes.
• Maintain and Manage to update Listings on CRM.
• Excellent verbal and written English and French skills.
• Maintain reports and documents for all Sale and Rental Transactions.
• Compile, organize, and accurately finalize documents for office records.
• Filing the Tenancy and MOU on monthly basis for documentation purposes.
• Compose, Edit, and Draft Letters, Addendum, and Property-related Contracts.
• Managing Tenancy Contract Renewal and coordinating with both parties involved.
• Drafting Tax Invoices, Tenancy, and MOU Contract and Preparing the final contract and documents.
• Organize and Maintain Files to ensure current updated information of Existing & New Clients.
• Handle Customer/Tenant complaints about the Phone & Email for all the Managed Properties.
• Assist Real Estate Agents with the coordination and preparation of successful property viewings.
• Handling Marketing online Web-Portal such as (Website, Property finder-Manager, Dubizzle & Bayut) for property verification.
• Prepare and Maintain Departmental information including Expense reports, Weekly reports, Rent, and Sale Reports, Contracts, Lease Agreements, and Business Licenses.
• Reported Directly to the CEO.
• Effectively managed invoicing and outgoing payments.
• Prepared Tenancy contract, MOU, and any other Real Estate forms.
• Input all necessary information into client database and transaction.
• Tracked office supplies on regular basis and place the orders when required.
• Monitored the renewal of contracts three months in advance and inform the CEO.
• Sent renewal notice to Tenants prior to the expiry of Tenancy contract as per company policy.
• Maintained updated files (both hard and electronic copies) and database of all contracts i.e. tenancy contract, passport copy, Emirates ID of the tenants and landlords, and Trade License copy for corporate leasing.
• Prepared letter, reports, and notices, issue invoices and enter payments into the system, following u and entering all Tenants issues in the system.
• Managed online posting of properties and social media, Dubizzle, Property finder, Bayut, my CRM, and other property portals.
• Established positive client relationships by fielding initial calls from prospective clients with data entry and listing of activity logs.
• Prepared letter, reports, and notices, issue invoices and enter payments into the system, following u and entering all Tenants issues in the system.
• Prepared summary for the available, sold, or booked units for rent, conduct general checkups on the properties, and submit inspection report and cancellation/termination for our properties.
• Follow-up payments effectively.
• Highlight any rate discrepancy to the Revenue Manager.
• Ensure daily task lists are covered before the end of the shift.
• Check reservations entered on a daily basis to avoid input errors.
• Apply for guest VISA as per immigration rules when required.
• Co-ordinate with other departments for arranging guest requests.
• Answering telephone and reply to emails as per the company standard.
• Assist clients with inquiries or other requests such as flight changes or cancellations.
• Make new reservations, amend, and cancel reservations according to guest requests.
• Responsible for Booking and issued domestic & international tickets using the Amadeus system.
• Provided various planning and booking services, including answering customer's questions, making travel suggestions, and booking rooms and tickets.
• Maintain and balance a cash float according to hotel procedures.
• Perform basic clerical tasks as well as some administrative duties.
• Assist Guests with general inquiries, providing accurate and detailed information.
• Maintained the Guest profiles in Opera using information gathered upon check-in.
• Ensured that security protocol is adhered to regarding Guest ID and issuing of keys.
• Handled Guest requests and complaints according to Hilton Hotels policies and procedures.
• Kept abreast of all product knowledge, ranging from daily functions, services, and facilities available, and marketing and promotional activities.
• Provided a professional and timely check-in service for arriving hotel Guests which adheres to Hilton Hotels policies and procedures.
• Always remain professional in attitude, manner, and presentation providing Guests with a 5 star Heart Felt Service, including using their name where possible, and acknowledging Guests with eye contact as they approach the desk.
• Ensured that all equipment is maintained and reporting any faults or maintenance problems to the supervisor.
• Ensured that Guest details are kept confidential and not distributed to any unauthorized personnel.
• Provided a professional and timely check-out service to Guests according to Hilton policies and procedures.
• Dealt with Guest accounts, including payments, deposits, exchanges, adjustments, and disputed charges and PM accounts according to hotel procedures.
Obtained Bachelor Degree In Telecommunication
