Faizur Rehman Khan

• Drove international B2B sales of IT solutions and SaaS services through cold outreach, email campaigns,
and inbound lead management
• Managed the full sales lifecycle from lead qualification and discovery to proposal, negotiation, and deal
closure
• Identified new business opportunities across global markets through targeted research and strategic lead
qualification
• Built and maintained strong relationships with C-suite stakeholders and decision-makers across international
accounts
• Collaborated with pre-sales and technical teams to design and deliver customized solutions aligned with
client requirements
• Positioned IT consulting services by mapping them to market trends, client pain points, and competitive
dynamics

• Onboarded 80+ clients across subscription tiers (₹16K-₹1 L/year), generating an estimated ₹28L+ in
annual recurring revenue
• Drove a 20% increase in client satisfaction through structured engagement frameworks and proactive
issue resolution, significantly reducing early-stage churn
• Managed end-to-end sales cycle from prospecting and needs assessment to closure and
post-sale adoption across EdTech subscription plans
• Aligned cross-functional teams (product, support, operations) to ensure seamless client
onboarding and consistent service delivery.

 Built and nurtured stakeholder relationships, effectively communicating the value of online
personalized education, which contributed to a 15% increase in product adoption across key
customer segments.
 Resolved post-deployment issues swiftly and empathetically, achieving a 92% client satisfaction
rate and strengthening long-term client retention.
 Led end-to-end product delivery lifecycle from initial stakeholder engagement to final handover,
ensuring on-time delivery of over 25+ client implementations with minimal escalations
 Optimized sales and product tracking pipelines by managing CRM and forecast systems,
improving lead prioritization and contributing to a 10% boost in conversion efficiency.

• Supervised foundation excavation, reinforcement placement, formwork installation, and concrete
pouring for columns, beams, and slabs. Checked steel bar sizes and spacing as per drawings, verified
formwork alignment and levels before concrete casting.
• Coordinated concrete pouring activities, ensured proper compaction using vibrators, and supervised
curing operations. Collected concrete samples for cube testing, maintained test records, and ensured all
structural elements met design strength requirements.
• Inspected plaster smoothness, tile alignment, paint finish, and ceiling installation. Conducted joint
inspections with consultants, documented with photos, and obtained approvals for completed
work.
• Inspected finished areas for defects like cracks, uneven tiles, paint issues, or ceiling problems. Made
punch lists with photos, followed up with contractors for fixes, and verified corrections before handover.

• Supervised all structural activities including foundation excavation, reinforcement placement, formwork
erection, and concrete pouring operations. Conducted joint inspections with consultants and ensured
compliance with approved structural drawings and specifications.
• Coordinated with testing laboratories for concrete cube testing, steel reinforcement testing, and soil
compaction tests. Maintained test registers and ensured all materials met project specifications before
deployment on site.
• Coordinated daily activities between main contractors, subcontractors, and labor teams. Prepared daily
progress reports and communicated site requirements to project management for timely material
procurement.
• Enforced safety protocols during high-risk activities such as excavation, scaffolding, and concrete works.
Maintained site records including material consumption reports, labor deployment sheets, and inspection
checklists.