Supervisor
A2C Services LLC
Total des années d'expérience :8 years, 6 Mois
Supervise and manage a team of hardware specialists, advice, guidance and diagnosis the problem related to both side the hardware and software.
Timely resolve the problem to maintain production of laptops continuously.
Resolve All the Issues related with BIOS, TMP, Intel Management Engine and other firmware.
Backup and Imaging of the units and resolve their problems.
Maintain the servers for Imaging and other like DHCP and PXE servers.
Resolve the Windows related Issue and others.
Responsible for handling all the issues related to Desktop Support Engineering. Maintenance of servers and their installations. Install their Personal computers and networks to make work smooth without any interception to achieve the company goal.
Manage the Team of PHP Developer as a Senior Developer. Help them and motivate them on different tasks create plans Task Distributions and Documentation of different projects and clients.
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk End User through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with end users to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Work on the different type of task at their website. Related to content
writing, Blog posting, CSS tasks, front-end Customization Tasks and SEO for
the best search engine results.
Bachelor of computer science (BCS) courses cover areas like computer programming, software engineering, computer hardware, and artificial intelligence engineering. Students may examine topics such as computability, information, automata, and algorithm design.