Service Coordinator
Crescent Auto Repairs and Services India (CARS)
Total des années d'expérience :5 years, 9 Mois
Interact with customer to know the nature of their Automotive
Problems
* Test drive vehicles with customer to understand the problems in
vehicles
* Preparation of job sheet, estimation and time taken for delivery
* Calculate and provide customer with an estimate of the expenses for
resolving the problem
* Provide information on additional repairs to the customer promptly
* Worked to ensure customer satisfaction and handled customer issues
* Warranty claim issues of the spares parts
* Provide customers the maintenance menu, tips and techniques on
maintaining their vehicles
* Deliver serviced vehicles to customer on time
Welcoming the customer with warm greetings
* Understand the customer requirements on the purchase of the vehicle
and explaining the features of the vehicle
* Daily customer follow up and interacting with customers on telephone
* Achieved increased sales target by 40 percentile
* Explaining the additional add ons with the vehicle
* Consulting on finance process for the vehicle
Preparing job sheet and estimation for the vehicle scheduled for service
* Allocation of vehicle to the technician for the timely delivery.
* Follow up of job done on vehicles.
* Interacted with technicians and conducted meetings on the new
programs from the manufacturer.
* Maintaining and informing necessary spare parts in the inventory.
* Solving customer problems and maintained high level of customer
satisfaction.
courses: Service and Maintenance training of DIESEL engine
courses: Certification Course-maintenance and repair of diesel engines