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fie alyami, Contact Center Supervisor

fie alyami

Contact Center Supervisor·Teleperformance

Saudi Arabia

Bachelor's degree, Management Information System

Work experience

Total years of experience: 5 years, 10 months

Contact Center Supervisor

June 2021 - Present

Teleperformance

Khobar, Saudi Arabia

June 2021 - Present

- Monitor 42 employees daily activity and track their performance.
- Create monthly quality monitors for employees and provide guidance and feedback.
- Responsible about achieving KPI and setting goals and targets. Resolve employees conflicts.
- Generate and distribute daily and monthly reports with related departments.
- Interview and manage new hires.
- Train and coach new supervisors.
- Conduct daily, weekly and monthly meetings with stakeholders to be updated about performance and new plans.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Assistant Manager

October 2020 - March 2021

tasmeem studio

Khobar, Saudi Arabia

October 2020 - March 2021

- Responsible for “I have a dream” and "Mrrha" Sales Activities and customers care.
- Attended Tasamy Social Entrepreneurship Accelerator webinars and workshops.
- Reviewed and created financial reports.
- Managed Website development and maintenance. Resolved customer issues and orders.
- Prepared marketing plan with social media influencers. -Collaborated with social organisations and created
campaigns with them.

Company industry:
Graphic Design
Job role:
Management

COOP Student

January 2019 - April 2019

Saudi Aramco

Dammam, Saudi Arabia

January 2019 - April 2019

- Worked on STEMania Program.
- Part of the organizing and research team for the first international women day event.
- Co-wrote English article. Proposed a web-based system. -Worked on People with Disability workshop.
- Created dashboard for Mentorship program.

Company industry:
Oil & Gas
Job role:
Human Resources and Recruitment

Education

Jubail University College

May 2019

May 2019

Bachelor's degree, Management Information System

Saudi Arabia

GPA (point): 3.49 out of 4

GPA (point): 3.49 out of 4

Second honor graduate.

Skills

Fast Learning
Expert
Fast Learning
Expert
Managing Employees
Expert
Managing Employees
Expert
Decision Making
Expert
Decision Making
Expert
Problem Solving
Expert
Problem Solving
Expert
Training
Expert
Training
Expert
Microsoft Office suite
Intermediate
Microsoft Office suite
Intermediate
Flexibility
Intermediate
Flexibility
Intermediate
Teamwork leader
Intermediate
Teamwork leader
Intermediate
Interpersonal communication
Intermediate
Interpersonal communication
Intermediate
Problem-solving
Intermediate
Problem-solving
Intermediate
Adobe Illustrator
Intermediate
Adobe Illustrator
Intermediate
decision making
Expert
decision making
Expert

Social profiles

Personal Website
Personal Website

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Miak Future Path Program
Oct 2020

Training
Data Analysis and Visulization
coursera
Sep 2022
User Experince Nano degree
Udacity
Sep 2021
Data Driven Process Improvement
Coursera
Aug 2022

Hobbies and interests

Reading
photography