Florette Babooram

Managed 24 students for KG1
* Taught French to 54 students for preschoolers, KG1, KG2
* Customized lesson plan for different levels to cater students need
* Classroom Management
* Instructional Skills
* Follow curriculum development
* Creative lesson planning according to students needs
* Develop students writing skills and speech

Reported to Hotel Manager
* Supervised Job Task Inventory for new joiners
* Trained duty manager/job coaches to conduct performance appraisal
* Supervised development plan for performance appraisal
* Implemented an effective action plan for Guest Service Center
* Delivered training programs based on operations needs
* Liaise with job coaches/Duty Managers for daily departmental training
* Adapted and implemented sequence of service for Front Office according to LQA (Airport Representative,
Marine Hostess, Bellman, Concierge, Reception, Guest Service Centre and Villa Hosts)
* Migrated standard operations philosophy and Leading Quality Assurance Standards
* Responsible for designing departmental monthly training calendar
* Led the tracking records of job coaches performance
* Monitored e-learning schedule and score
* Trained job coaches to deliver daily on the job training
* Task force as Rooms Division

Reported to Hotel Manager
 Supervised Job Task Inventory for new joiners
 Trained duty manager/job coaches to conduct performance appraisal
 Supervised development plan for performance appraisal
 Implemented an effective action plan for Guest Service Center
 Delivered training programs based on operations needs
 Liaise with job coaches/Duty Managers for daily departmental training
 Adapted and implemented sequence of service for Front Office according to LQA (Airport Representative,
Marine Hostess, Bellman, Concierge, Reception, Guest Service Centre and Villa Hosts)
 Migrated standard operations philosophy and Leading Quality Assurance Standards
 Responsible for designing departmental monthly training calendar
 Led the tracking records of job coaches performance
 Monitored e-learning schedule and score
 Trained job coaches to deliver daily on the job training
 Task force as Rooms Division Trainer-Souq Waqif Boutique Hotels by Tivoli (3 months)
 Human Resource -Cross Exposure

IELTS coaching
Conversation

Supervised store operations such as scheduling, training, ordering supplies, opening and closing store
* In charged of keeping cash deposits and cash register
* Managed daily operations of the spa
* Trained team members for sequence of service and internal policies and procedures to ensure the safety of the
clients

Provided upscale guest service experiences for clients throughout their stay
* Monitored daily bookings to meet guests preferences
* Personalized service
* Complied with all operating procedures
3
* Analyze customer feedback and online reviews and suggest ways to enhance guest experience
* Supervised monthly inventory
* Responsible of ordering equipment and clothing
* Addressed and escalated guests complaints
* Progressed from Pro- Shop assistant to Guest Relations for Front Office

Handled daily front office operations
* Tracked guest preferences and updated profile
* Conducted hotel visit
* Rooms allocation according to guest preferences
* Billing & Cashiering