Homeroom Teacher and French Language Teacher
Pioneers International Kindergarten
Total years of experience :10 years, 7 Months
Managed 24 students for KG1
* Taught French to 54 students for preschoolers, KG1, KG2
* Customized lesson plan for different levels to cater students need
* Classroom Management
* Instructional Skills
* Follow curriculum development
* Creative lesson planning according to students needs
* Develop students writing skills and speech
Reported to Hotel Manager
* Supervised Job Task Inventory for new joiners
* Trained duty manager/job coaches to conduct performance appraisal
* Supervised development plan for performance appraisal
* Implemented an effective action plan for Guest Service Center
* Delivered training programs based on operations needs
* Liaise with job coaches/Duty Managers for daily departmental training
* Adapted and implemented sequence of service for Front Office according to LQA (Airport Representative,
Marine Hostess, Bellman, Concierge, Reception, Guest Service Centre and Villa Hosts)
* Migrated standard operations philosophy and Leading Quality Assurance Standards
* Responsible for designing departmental monthly training calendar
* Led the tracking records of job coaches performance
* Monitored e-learning schedule and score
* Trained job coaches to deliver daily on the job training
* Task force as Rooms Division
Reported to Hotel Manager
Supervised Job Task Inventory for new joiners
Trained duty manager/job coaches to conduct performance appraisal
Supervised development plan for performance appraisal
Implemented an effective action plan for Guest Service Center
Delivered training programs based on operations needs
Liaise with job coaches/Duty Managers for daily departmental training
Adapted and implemented sequence of service for Front Office according to LQA (Airport Representative,
Marine Hostess, Bellman, Concierge, Reception, Guest Service Centre and Villa Hosts)
Migrated standard operations philosophy and Leading Quality Assurance Standards
Responsible for designing departmental monthly training calendar
Led the tracking records of job coaches performance
Monitored e-learning schedule and score
Trained job coaches to deliver daily on the job training
Task force as Rooms Division Trainer-Souq Waqif Boutique Hotels by Tivoli (3 months)
Human Resource -Cross Exposure
IELTS coaching
Conversation
Supervised store operations such as scheduling, training, ordering supplies, opening and closing store
* In charged of keeping cash deposits and cash register
* Managed daily operations of the spa
* Trained team members for sequence of service and internal policies and procedures to ensure the safety of the
clients
Provided upscale guest service experiences for clients throughout their stay
* Monitored daily bookings to meet guests preferences
* Personalized service
* Complied with all operating procedures
3
* Analyze customer feedback and online reviews and suggest ways to enhance guest experience
* Supervised monthly inventory
* Responsible of ordering equipment and clothing
* Addressed and escalated guests complaints
* Progressed from Pro- Shop assistant to Guest Relations for Front Office
Handled daily front office operations
* Tracked guest preferences and updated profile
* Conducted hotel visit
* Rooms allocation according to guest preferences
* Billing & Cashiering
Certificate IV in Marketing