Global Sales Trainer
Bose Corporation
مجموع سنوات الخبرة :15 years, 2 أشهر
Responsibilities:
• Conduct launch events nationally and internationally to introduce the new products to different channels based on business requirements.
• Conducted launch events at Philippines, Vietnam and Dubai for almost 18 countries who were the participants.
• Conducted train the trainer for at Vietnam for trainers from 9 different countries.
• Support marketing team in conducting press events nationally.
• Organize Dealer events from scratch for new product launches at Delhi
and Mumbai.
• Conduct product and sales training for the new products for all relevant
channels (Company Owned Stores, 3rd party locations, E-Commerce) Pan
India.
• Distribute software communications when available to relevant key
stakeholders.
• Target successful completion rate of internal product courses through
portals for 90% (and stretch goal of 100%), pull out reports and do
rigorous follow ups on the same.
• Conduct on-boarding training for Company Owned Stores and 3rd party
locations.
• Implement the new Wholesale on-boarding program, track its progress
and adjust where necessary.
• Conduct product training for dealers, airport locations, call-center, e-
commerce partners etc.
• Partner with Wholesale leaders and Marketing to support the introduction
of new projects and programs. Evaluate employees using different assessment tool on Bose Selling Skills and provide feedback to manager and/or business leader.
• Provide development plan to manager and/or business leader to coach for success of their team members.
• Work with Store Manager to coach employees to improve their selling skills and presentation competencies.
• Plan and execute T3 sessions for Store Managers and provide tools to drive in-store roll out and coaching for new strategies.
• Deploy online product and sales training through internal portals in-line with new content and product launches.
• Drive advocacy for online training by partnering with Wholesale team to continue to push online learning through In-store demonstrators and Re- seller Staff.
• Supply regular reporting from the online portals to Wholesale team to monitor results and target areas for improvement.
• Creating video content to improve employee learning and retention.
• Work with Video Tiger Team to use new video tools to deliver relevant
content to sales teams.
• Localizing content as per business requirements.
Responsibilities:
• Manage Center norms on training management and monitor adherence on both training quantity & quality
• Identifying the process gaps or grey areas and suggesting solutions or projects for improvement
• Measure training effectiveness of various training initiatives in line with operational & quality guidelines.
• Working with leadership to ensure that Learning outcomes drive business objectives
• Analyses data determines and recommends solutions/strategies to address and concerns
• Evaluation and execution of training process for new hire batches with coordination TA ( Talent Acquisition) Team
• Maintain and Coordinating with business partners for scheduling and creating training calendar for respective process
• Monitoring performance of business partner and initiating ideas to improve performance of each associate
• Evaluating associates performance also helping them to improve their performance
• Conducting train the trainer session with trainers
• Hiring Validation with HR recruitment to get desired and skilled candidates
the respective processes
• Interacting with business partner with respect to any updates and
changes to be introduced in the process
• One on one session with bottom line associates
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Worked Closely with HR for Recruitment and Hiring for respective processes Certified maximum Telecom product
• Identifying training needs at each level in the organization
• Preparation of training calendars
• Identifying skill sets related to various LOBs through various methods
• Add Skill set enhancement programs for various level Employee
engagement
Responsibilities:
• Manage Center norms on training management and monitor adherence on both training quantity & quality
• Identifying the process gaps or grey areas and suggesting solutions or projects for improvement
• Measure training effectiveness of various training initiatives in line with operational & quality guidelines.
• Working with leadership to ensure that Learning outcomes drive business objectives
• Analyses data determines and recommends solutions/strategies to address and concerns
• Evaluation and execution of training process for new hire batches with coordination TA ( Talent Acquisition) Team
• Maintain and Coordinating with business partners for scheduling and creating training calendar for respective process
• Monitoring performance of business partner and initiating ideas to improve performance of each associate
• Evaluating associates performance also helping them to improve their performance
• Conducting train the trainer session with trainers
• Hiring Validation with HR recruitment to get desired and skilled candidates
the respective processes
• Interacting with business partner with respect to any updates and
changes to be introduced in the process
• One on one session with bottom line associates
• Identifying training needs at each level in the organization
• Preparation of training calendars
• Identifying skill sets related to various LOBs through various methods
• Add Skill set enhancement programs for various level
• Employee engagement
Wal Mart Process (Customer service) :
• Handling the customer’s inquiry regarding the Wal-Mart Gift cards that were given to them as a gift for their shopping points.
• Giving resolutions to the difficulties faced by them while using the cards provided.
• Co-ordinating with the team in USA for the dispatch of the gift cards to the customers.
• Follow up with the customers till the time the card is delivered at their door step.
• After sales service in terms of customer satisfaction in order to confirm that the card dispatched were used with complete satisfaction.
American Express Bank Card Process (customer service) :
• American Express card holders were to guide with steps of card activation.
• The existing card holders were guided with the steps to use the card as
well the procedure to be followed for the repayment of instalments.
• Gave reminder calls to the customers according to their due dates for
payments.
• Gave the qualified customers with the gift vouchers they were entitled for.
1. Handling with the customer inquiries regarding various services and products of the company.
2. Customer satisfaction was to be provided when it comes to inquiries and complaints.