Senior Accounts Receivable Clerk
Lincoln Financial Group
Total years of experience :10 years, 4 Months
Researched story ideas, wrote articles and participated in the
publication of a weekly in-house newsletter.
* Assisted customers and staff members in resolving problems and
balancing accounts; trained new staff members.
* Managed and recorded daily accounts receivable deposits of up to
$450, 000.
* Conducted extensive research to recover lost checks and organized
system to stop payment and replace all checks.
Analysis and Problem Solving
* Researched and developed a survey instrument, subsequently used to obtain information
from customers regarding their satisfaction with products purchased.
* Compiled and analyzed statistical data to identify potential target markets for future sales
and marketing efforts.
* Completed independent research project on the use of mathematical/statistical models as
tools for solving various business problems.
* Conducted quality control inspections, analyzed results and developed action plans to
address areas of concern.
Communications and Customer Relations
* Received Customer Service Satisfaction Award for high quality of services provided to
both vendors and customers.
* Handled customer inquiries and sales; effectively represented company to vendors and
prospective customers, resulting in a 15% increase in sales in just six months.
* Provided orientation, training and guidance to new employees.
Preparing an effective resume is a difficult and time-consuming task. This handout
contains resume examples that will help you get started. Different formats and styles
are used to illustrate the various suggestions and tips contained in the handout,
"Preparing Your Resume, " also available through the Bellevue University Career Services
Center.
Remember, these are intended to serve only as examples. You should modify or change
as appropriate to customize your resume according to your skills, experience, education,
and the job you’re applying.
For additional guidance or assistance, contact the Career Services Center at
(402) 557-7423, (800) 756-7920 ext. 7423 or careerservices@bellevue.edu.
A Word of Caution: Please don’t be tempted to use one of the
Resume Wizards or Templates that are available online or
included in many word processing programs. They can be difficult
to work with, don’t allow you to present yourself in the best
possible light—and employers can identify them easily. Instead,
create your resume as a simple document in MS Word, like the
examples included in this handout.
Fall 20xx - present)
Assisted professional staff and participated in one-on-one discussions with women seeking advice
on health-related issues
Observed group training sessions to develop the skills needed to facilitate groups in the future
(20xx - 20xx)
Provided systems support and enhancements to user areas throughout the hospital.
Significant Accomplishments
* Developed and implemented an automated system for processing employee timesheets, thus
eliminating the need for handwritten timesheets.
* Researched, designed and developed a new software application now being used by
managers throughout the organization for strategic planning and reporting.
* Recognized as Information Systems Employee of the Year for the high quality of customer
service provided and the successful resolution of numerous systems problems.
Jan 20xx - Sept 20xx)
Conducted tours, provided orientation and general assistance for new residents
Completed social histories, inventoried clothing, and met one-on-one with residents to help them
understand their rights and responsibilities
Assisted the Center in meeting critical staffing needs during peak times by working as a certified
nursing assistant, dietary aide, receptionist and van driver
xx - May 20xx)
Managed a caseload of twenty consumers and provided on-the-job coaching to help them succeed
Conducted group job search training sessions and assisted consumers with completion of job
applications, cover letters and resumes
Criminal Justice/Shelter Advocate
Jan - June 20xx)
Arranged and facilitated weekend activities for residents
Contacted families to set up dates and times to review and discuss care plans
Delivered and read mail to residents, providing companionship and social interaction
Filed confidential paperwork and provided receptionist/administrative support for the Center
Oriental Trading, Omaha, NE (Spring Semester 20xx)
Provided advice and guidance to college students on the effective use of PCs and various
software applications.
Assisted child psychologist in a two-part Summer Research Enrichment Program, including
observations of client behavior, data entry and preparation of research reports.
* Performed literature searches and prepared summary reports for a major research project
involving the study of individuals with disabilities.
(20xx - 20xx)
* Supervised shift operations and staff, trained employees, developed work schedules and
monitored work performance.
* Operated IBM and Digital systems; identified and resolved problems to assure smooth and
efficient system operations.
, Omaha Public Power District, Omaha NE (20xx to present)
Oversee the maintenance and enhancement of financial systems to ensure process integrity and
system stability for user areas.
Significant Accomplishments
* Managed the implementation of a major software upgrade, significantly increasing efficiency
in the use of accounts payable and purchasing systems.
* Converted contract and payee information from a third party system to an internal automated
system, resulting in approximately $72, 000 in annual revenue for the organization.
* Developed a cohesive, productive work team of individuals from diverse areas of the
organization, utilizing strong interpersonal and leadership skills to foster and encourage
teamwork and cooperation among team members and with user areas.
* Utilized TQM principles to implement several internal process improvements that have
resulted in hundreds of time-saving hours annually.
* Promoted into management position after only six months as a Systems Analyst.
Various Positions of Increasing Responsibility and Leadership
Market Research, Mutual of Omaha, Omaha, NE (Fall Semester, 20xx)
Handled incoming calls from customers and potential customers, provided
information and received orders using CRT to input data.
* Interviewed customers and recommended other available products to meet their
needs; received several Incentive Awards for sales efforts.
* Provided orientation and training to new staff members.
Supervise operations and staff in a 20-person inbound telemarketing unit, including
hiring, training and evaluating employees, preparing and administering annual
budgets, developing business plans, etc.
* Assess level of customer satisfaction and resolve sensitive and complex issues raised
by customers; provide additional training and take other action as required to
maintain a high level of customer satisfaction.
(20xx - 20xx)
Relevant Coursework Principles of Marketing Business Communication Internet Marketing Consumer Behavior Public Relations Business Policy & Stretegy
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Numerous workshops, courses and seminars dealing with leadership development, management, TQM, interpersonal communications, curriculum development and related topics Department of Defense and Air Force Training Schools
with Concentration in
courses: Certificate in Computer Programming Electronic Computer Programming Institute, Omaha NE (20xx)
Relevant Coursework Fundamentals of Guidance & Counseling Personality Theory Psychological Assessment Learning Theory Research Methods & Psychological Research Social Psychology
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Dec 19xx), 75-Hr Basic Nursing Assistant Program (Jan 20xx