Gertrude Nakiiwu, Customer Service Associate

Gertrude Nakiiwu

Customer Service Associate

Sportland

البلد
الإمارات العربية المتحدة - دبي
التعليم
الثانوية العامة أو ما يعادلها, Cosmetology
الخبرات
3 years, 8 أشهر

مشاركة سيرتي الذاتية

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الخبرة العملية

مجموع سنوات الخبرة :3 years, 8 أشهر

Customer Service Associate في Sportland
  • الإمارات العربية المتحدة - دبي
  • فبراير 2019 إلى يناير 2020

It has taught me what the job demands are. I am quite passionate about my career and very good at customer service and associate . I possess excellent communication skills and have a strong awareness of the market trends. I carry a very confident and determined attitude while approaching clients and also have the ability to cope with rejection. I am highly self-motivated and have the ability to work independently as well as being a part of a team.

I have also developed a great relationship with a lot of customers and I am quite well versed with the costs and configurations of most products and services. Providing customers with quotations, negotiating the terms and conditions of an agreement, gathering adequate market, providing feedback on the buying trends, representing the organization at various events and trade exhibitions are some of the job responsibilities that I efficiently handle. I am quick learner and can also perform well under pressure.

Waitress في BANDA LODGE MASAKA
  • اوغندا
  • سبتمبر 2015 إلى أبريل 2018

A God fearing, patient, attentive and goal oriented Waitress who works hard and pays attention to details. I am a result oriented specialist with extensive experience. I have a versatile skill set with experience in hospitality, written and oral communication. Looking for a reputable company with I can showcase my skills.

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Escorts customers to their tables and ensures they are settled comfortably.
•Presents the menu to customers, answers queries about it, and makes suggestions if necessary.
•Informs patrons the restaurant’s daily specials.
•Takes orders from customers for food and beverages, writes down or memorize the orders; and enters information into the computer for transmittal to the kitchen.
•Serves food and beverages promptly.
•Ensures that customers are enjoying their meals or that they do not have any problem with their food.
•Checks their identification to make sure that they meet the minimum age requirement for consuming alcoholic beverages.
•Performs other duties like brewing coffee and preparation of salads and appetizers.
•Stays alert for customer’s requests and be prompt to address them.

•Escorts customers to their tables and ensures they are settled comfortably.
•Presents the menu to customers, answers queries about it, and makes suggestions if necessary.
•Informs patrons the restaurant’s daily specials.
•Takes orders from customers for food and beverages, writes down or memorize the orders; and enters information into the computer for transmittal to the kitchen.
•Serves food and beverages promptly.
•Ensures that customers are enjoying their meals or that they do not have any problem with their food.
•Checks their identification to make sure that they meet the minimum age requirement for consuming alcoholic beverages.
•Performs other duties like brewing coffee and preparation of salads and appetizers.
•Stays alert for customer’s requests and be prompt to address them.

  • إلى

AWARD
•Greeted and welcomed guests as they entered and left the shop.
•Provided assistance for orders as needed.
•Ensured clean and neat bakery workspace at all times.
•Supervised implementation of special meeting and event orders.
•Provided assistance with filling beverage orders as needed.
•Cleaned and sanitized workspaces at the end of every shift.
•Adhered to highest customer service standards for all performed tasks.

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, Cosmetology
  • في YMCA INSTITUTE
  • فبراير 2015

Health and Wholeness •Ethics •World views •Writing and study skills •Sociology •Human Psychology •Basic Computing •Elements of Maths •Health and Wholeness •Ethics •World views •Writing and study skills •Sociology •Human Psychology •Basic Computing •Elements of Maths Uganda Certificate of

Specialties & Skills

teamwork
COMMUNICATION SKILLS
FILE MANAGEMENT
ATTENTION TO DETAIL
CUSTOMER SERVICE

اللغات

الانجليزية
متمرّس