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Hams Samir, customer service expert

Hams Samir

customer service expert·Mazaady

Egypt

Bachelor's degree, English

Work experience

Total years of experience: 9 years, 6 months

customer service expert

January 2022 - Present

Mazaady

Jeddah, Saudi Arabia

January 2022 - Present

Remote Position

Company industry:
Administration Support Services
Job role:
Customer Service and Call Center

social media coordinator

March 2023 - January 2024

PwC - Switzerland

Aarburg, Switzerland Remote

March 2023 - January 2024

Manage end-to-end social media operations across Instagram, TikTok, and YouTube
Publish and schedule content using Sociamonials and ensure successful live posting
Perform manual verification of all published content and resolve platform or tool-related issues
Monitor and respond to comments and messages via Replient.ai, maintaining engagement quality and filtering spam
Support team and CEO as a virtual assistant, handling coordination, follow-ups, and task execution
Manage and track tasks through Asana with clear updates, timelines, and accountability
Record working hours and task activity using Trackabi with full transparency
Write and publish articles on WordPress, ensuring SEO-friendly structure and content quality
Create and edit content aligned with brand tone and business topics (leadership, consulting, strategy)
Upload, format, and manage blog posts on company website
Prepare structured reports including content links, verification status, and time tracking
Ensure all work is documented and stored on SharePoint following company standards
Troubleshoot publishing and verification issues and ensure completion through follow-ups

Company industry:
Administration Support Services
Job role:
Marketing and PR

front office admin

December 2016 - September 2022

فندق توليب

Alexandria, Egypt

December 2016 - September 2022

Greet guests and patrons as they arrive
• Ask if guests have a prior booking
• Manage the registration process
• Ask for identification and ensure that the provided credentials are accurate
• Handle guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls provide information, and transfer calls
• Manage accurate accounting of all rooms
• Provide guests with room keys and call for bellboys
• Take reservations over the telephone, through emails and in person
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Compute bills and take payments
• Provide guests with directions around the hotel
• Contact housekeeping and maintenance departments when a problem is reported
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
- (477 rooms & suite )

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Faculty Of Arts

June 2010

June 2010

Bachelor's degree, English

Egypt

GPA (percentage): 60%

GPA (percentage): 60%

faculty of arts english department

Alexandria University

June 2006

June 2006

Bachelor's degree, English

Egypt

GPA (percentage): 80%

GPA (percentage): 80%

faculty of arts English literature

Skills

Customer Care
Expert
Customer Care
Expert
Web Content
Expert
Web Content
Expert
Proofreading
Expert
Proofreading
Expert
Opera
Expert
Opera
Expert
Front Office
Expert
Front Office
Expert
content writer
Beginner
content writer
Beginner
communication skills
Expert
communication skills
Expert
problem solving
Intermediate
problem solving
Intermediate
Reservation
Intermediate
Reservation
Intermediate
communication
Expert
communication
Expert
customer satisfaction
Expert
customer satisfaction
Expert
Administration
Expert
Administration
Expert
Project Management
Expert
Project Management
Expert
Customer Service
Expert
Customer Service
Expert
Data Entry
Expert
Data Entry
Expert
Social Media
Expert
Social Media
Expert
Call
Expert
Call
Expert
Marketing
Intermediate
Marketing
Intermediate
Communications
Expert
Communications
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Ecommerce
Digital Marketing Certificate
Sep 2025
Show credentials
power Bi
Microsoft learning
Dec 2025
Show credentials

Training
TOT train the trainer
tolip

Hobbies

  • archery