IT Application Specialist
ARGAN Bedaya
مجموع سنوات الخبرة :8 years, 7 أشهر
• Serving as a primary and single point of contact for all IT related issues and enquiries.
• Analyzing business requirements and performing business and systems analyses to identify the business/systems gap.
• Performing user acceptance testing.
• Providing software application support on Oracle NetSuite and Academia.
• Providing customized training to business users on Oracle NetSuite and Academia.
• Assisting the Oracle NetSuite technical team in the Academia - Oracle NetSuite integration.
• Creating and updating training documentation/user manuals
• Confer with clients to identify and document requirements.
• Carried out analysis, project discussions, pre and post implementation planning of the new LMR & CONUS
procurement systems.
• Collaborate with the outsourced development team in integrating the LMR & CONUS procurement systems with
Infor WMS.
• Assist end users with problems and queries related to Infor WMS and LMR procurement system.
• Assist the outsourced development team in the rollout of the releases for the new LMR procurement system.
• Manage implementation of new as well as enhancement of existing functionalities in Infor WMS and provide support
for the same.
• Create reports in Infor WMS using SQL queries based on users’ requirements.
• Propose IT solutions, implement the requirements accordingly and coordinate with the in-house and outsourced
development team.
• Identify areas of improvement in the current applications and recommend changes to increase overall efficiency.
• Train users in new and existing IT systems and prepare end-user manuals.
• Liaison with the higher management to provide update on the project status, priorities, roadblocks, and project
completion time.
• Performed all levels of testing (System and Integration) and communicate the findings to the development team.
• Facilitate meetings across departments using agendas, minutes, and follow-up communication to ensure execution
of action items.
• Gathered requirements from the business users and created functional and requirements specifications documents.
• Designed WPF Forms and User Controls using XAML language for interactive UI.
• Conducted tests/assessments to identify the problems/bugs in the system, proposed improvements to the in-house
applications and collaborated with the development team in achieving the same.
• Provided training to the business users and prepared end-user manuals.
Project: Oracle R12 Upgrade - KOTC Kuwait
• Provided day-to-day functional support to the business users by addressing system function anomalies and end-user
questions/issues.
• Responded to customer queries and concerns promptly.
• Worked with the functional and the technical team in application maintenance and support activities.
• Assisted in the integration of Oracle Projects with Oracle Payroll.