Hashem El Hefny

Project Manager, delivered 3 main projects in Egypt, 100% local revenue increase.
Manage team of field engineers and 3rd party field technicians in VSAT dispatches EMEA.
Service delivery management to maintain quality and retain business of local and EMEA contracts.

2017/18 Results to name a few:

- Long term main Oil operator managed service contract, YCV: 1.5 M USD/year, since 2007, profit margin 25%, 2018 cost reduction 10% by enhancing remote access troubleshooting. Egypt.
- 3 years managed services contract extension to oil main service provider, YCV: 2 M USD/year, since 2017, profit margin 20%, 15% cost reduction in manpower reliance as new in house hire took over 3rd party field dispatches. Egypt.
- 3 years managed services contract extension to oil main service provider, YCV: 1M USD/year, since 2015, profit margin 25%, 2018 10% cost reduction in SLA ownership enhancing response of tickets to closure within program KPIs. UAE.
- 3 years managed services contract extension to oil main service provider, YCV: 1.4 M USD/year, since 2015, profit margin 25%, 2017 5% cost reduction in field dispatch control by removing the direct channel between client and subcontractor. Iraq.
- 5 years managed services contract extension to oil main service provider, YCV: 2 M USD/year, since 2015, profit margin 20%, 2018 5% cost reduction in spares deal with local supplier in Oman and discount the daily rate of man days. Oman.
- Long term main drilling Egyptian rig owner, YCV: 275 K USD/year, since 2007, profit margin 25%, 2017 10% cost reduction in localising small size frequently requested spares in Egypt inventory rather than ordering spares from abroad. Egypt.

Business development of client existing networks and suggested changes.
Project Manager of VSAT network change of local/Global clients in Egypt.
100% revenue growth of main oil operator and new introduced networks.
Introduction of OBM technology and used it in local oil operator client business development.
Supplier management role: strong relations with the 4 big players.
Cash collection role where DSO enhanced 90% this year compared to last year.
Clients Service quality meetings bimonthly, meeting satisfaction KPIs with no complaints.

Lead Project management role in country to achieve 20% growth in revenue 2013 & 2014
Lead the delivery of Burullus Gas Company competition displacement project in 2014
PnL ownership for Egypt
Supervise operations smooth flow
Answer to clients’ new business development needs & their service quality meetings.
Follow up on cash collection in 2014 and payables to suppliers
Manage all governmental/suppliers local licensing agreements

Foundation member of Harris Caprock branch in Egypt in 2011
Successful 4 installation projects delivered, Egypt Revenue sustained and profitable.

Owner ship of projects delivery in satcoms while maintaining cost/time/quality triangle.
Successfully delivered 10 installation projects which boosted segment IBT 8% YTD.

Provide Presales assistance and prepare technical proposals.
Setup sales margin in cooperation with Accounts manager and business owner.
Negotiate the pricing and technical solution with local suppliers and 3rd parties.