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Hassan  Sabra, Restaurant Floor Manager

Hassan Sabra

Restaurant Floor Manager·MODS COMPANY

Kuwait

High school or equivalent, finance

Work experience

Total years of experience: 15 years, 10 months

Restaurant Floor Manager

October 2022 - Present

MODS COMPANY

Sharq, Kuwait

October 2022 - Present

➢Supervise daily restaurant floor operations to ensure smooth service and guest satisfaction.
➢Manage, train, and motivate front-of-house staff to maintain high performance and professional standards.
➢Monitor food and beverage quality, service speed, and cleanliness in accordance with company policies.
➢Handle guest complaints and special requests promptly, ensuring a positive dining experience.
➢Coordinate between kitchen and service teams to maintain efficient workflow.
➢Assist in scheduling, shift planning, and staff allocation based on business needs.
➢Oversee cash handling, billing accuracy, and end-of-shift reports.
➢Ensure compliance with health, safety, and hygiene regulations.
➢Support in achieving sales targets through upselling, promotions, and customer engagement.
➢Report directly to the Restaurant Manager/General Manager on daily operations, challenges, and improvements.
➢Process payroll for all restaurant staff
➢Supervise kitchen and wait staff and provide assistance, as needed
➢Keep detailed records of daily, weekly and monthly costs and revenues
➢Arrange for new employees’ proper on boarding (scheduling trainings and ordering uniforms)
➢Monitor compliance with safety and hygiene regulations

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Floor Manager

February 2021 - January 2022

Café 77

Beirut, Lebanon

February 2021 - January 2022

➢Coordinate communication between front of the house and back of the house staff
➢Prepare shift schedules
➢Supervise kitchen and wait staff and provide assistance, as needed
➢Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms)
➢Monitor compliance with safety and hygiene regulations
➢Gather guests’ feedback and recommend improvements to our menus
➢Calculate future needs in kitchenware and equipment and place orders, as needed
➢Delegates and Follow-Up effectively.
➢Shift priorities and goals as work demands change.
➢ Has effectively forecasted restaurant needs.
➢ Ensures product quality and great service.
➢ Ensures new products are executed properly the following roll-out.
➢ Arrange for maintenance and repair of equipment and other services.
➢ Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.
➢ Understands building capability through Cross training.
➢Controls inventory, monitors revenues and modifies procedures and prices.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Floor Manager

January 2020 - April 2020

Petite café

Riyadh, Saudi Arabia

January 2020 - April 2020

➢Supervise kitchen and wait staff and provide assistance, as needed
➢ Monitor compliance with safety and hygiene regulations
➢ Gather guests’ feedback and recommend improvements to our menus
➢ Manage communication between front of the house and the staff
➢Ensure members of staff adapt to the sanitary standards of the organization.
➢ Manage and organize all cash and paperwork duties in the restaurant
➢ Cover up for any member of staff that is unavoidably absent from his/her duty post
➢ Resolve any issue or disagreement among members of staff and between members of staff and customers
➢ Liaise with the management and staff of the restaurant to ensure provision of top-quality customer services
➢ Listen to inquiries and complaints of customers
➢ Plan and oversee scheduling for the restaurant’s members of staff.
➢ Briefing their teams on new initiatives, change to target and company news.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Assistant Manager

August 2017 - October 2019

Reem Al Bawadi

Dubai, United Arab Emirates

August 2017 - October 2019

➢Supervise employees to ensure company is represented well
➢Assign tasks to employees to keep business running smoothly
➢Create working schedule so employees know when they have to work
➢Recruit, interview and train new employees by focusing on necessary skills for the job
➢Assist customers if they have concerns, questions or complaints to keep them happy
➢Motivate employees to succeed and improve in order to bring customer service to a higher level
➢Explore opportunities to add value to the job and recommend changes to the manager
➢Assist manager as necessary
➢Stay up-to-date on industry by reading publications, taking advantage of educational opportunities and maintaining personal networks
➢Make orders to ensure office is always properly stocked

Company industry:
Catering, Food Service, & Restaurant
Job role:
Accounting and Auditing

Restaurant Floor Manager

January 2015 - July 2017

Leila Min Lebnen

Dubai, United Arab Emirates

January 2015 - July 2017

➢Experience of leading multi-discipline teams and working with external bodies.
➢Ensuring that all work is carried out to the highest standards.
➢Developing and motivating teams to do better.
➢Always driving for continuous improvement of performance.
➢Ability to handle emergency situations as they arise.
➢Able to deputies in a manager’s absence.
➢Handling customer complaints and resolving issues that employees are not authorized to handle on their own.
➢Dealing with schedule changes, employee call-ins, and other staffing issues
➢Filling in for absent employees as needed to ensure smooth operation of the business
➢Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks
➢Delegating tasks to employees
➢Leading training classes or providing one-on-one training to employees
➢Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly
➢Resolving disputes between employees
➢Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment
➢Motivating employees to perform well
➢ Managing the outstanding bills and cash inflows of the restaurant.
➢Maintaining a safe and clean work environment.
➢Training employees in proper safety procedures and providing training updates as needed.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Supervisor

January 2013 - December 2014

Leila Min Lebnen

Dubai, United Arab Emirates

January 2013 - December 2014

➢Lead the floor team to ensure the store is operating in an efficient, safe and legal manner and offering excellent customer service.
➢Organizing the weekly staff Rota.
➢Always on the shop floor to ensure the team is functioning to the best of their ability.
➢Liaising with customers and addressing any issues they may raise.
➢Monitoring stock levels and placing orders with Head Office when stock runs low.
➢Utilizing reporting tools available to shape commercial decisions which will benefit the customer and store.
➢Participating in the hiring and training of new staff.
➢Ensuring the store showcases brands in the best possible way.
➢Creating a fun and aspirational in-store atmosphere that encourages customers to shop at the store.
➢Covering for the store manager in their absence.
➢Setting team targets and chairing morning meetings.
➢Sets staff work schedules and monitors staff performance at all times.
➢Opening new branches and Franchises and set up the restaurants
➢Controls inventory, monitors revenues and modifies procedures and prices.
➢Arrange for maintenance and repair of equipment and other services,
➢Maintaining high standards of quality control, hygiene, and health and safety.
➢Checking stock levels and ordering supplies.
➢Preparing cash drawers and providing petty cash as required.
➢Helping in any area of the restaurant when circumstances dictate.
➢Organizing and supervising the shifts

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Team leader

January 2009 - December 2012

Leila min lebnen Restaurant

Beirut, Lebanon

January 2009 - December 2012

➢Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the restaurant business.
➢ Overseeing the staff for the smooth running of the restaurant.
➢ Training new employees as per their abilities and skills.
➢ Maintaining a strong relationship with suppliers and vendors.
➢ Inspecting the food and beverage stock level and restock them in a timely manner.
➢ Conducting inspections of the restaurant kitchen and ensuring proper hygiene is maintained.
➢ Checking with the guest and making sure that they are getting served with the best quality food.
➢ Resolving customer complaints in a professional manner.
➢ Ensuring customer satisfaction with all the services provided to them.
➢ Preparing daily reports and presenting them to the higher management.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

CMC College of Beirut

July 2010

July 2010

High school or equivalent, finance

Lebanon

Foyer de la providence

June 2007

June 2007

High school or equivalent, banking

Lebanon

Skills

Food Service
Expert
Food Service
Expert
Service
Expert
Service
Expert
Training
Expert
Training
Expert
Leadership
Expert
Leadership
Expert
Management
Expert
Management
Expert
BANKING
Intermediate
BANKING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
EXTROVERTED
Intermediate
EXTROVERTED
Intermediate
FRIENDLINESS
Intermediate
FRIENDLINESS
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
PHYSICAL FITNESS
Intermediate
PHYSICAL FITNESS
Intermediate
PRODUCTIVITY SOFTWARE
Intermediate
PRODUCTIVITY SOFTWARE
Intermediate
TRUSTWORTHINESS
Intermediate
TRUSTWORTHINESS
Intermediate
WILLINGNESS TO LEARN
Intermediate
WILLINGNESS TO LEARN
Intermediate

Languages

Arabic
Native Speaker
English
Expert