هشام عفيفي

Solicit existing and potential customers and follow up established accounts on regular basis by phone, by correspondence or by personal contact. Set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts from corporate commercial and Government accounts. Negotiate with all customers and send out offers/contracts regarding individual and group business. Follow the sales and marketing results and propose corrective actions if needed. Explore industry related data, new developments in certain agencies’ structures, new assignments, industrial complexes, new business canters, new projects which all could be interest and benefit of the hotel and to distribute this information to their colleagues. Keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.) Maintain the existence of an efficient customer database system, which will be capable of identifying report sales calls and other sales activities and carry out updating exercise in certain periods of time. Preparing the sales action plans, attending sales meetings, developing new ideas such as special packages, programs, promotional activities undertaken by sales department. Take part in sales training programs, trade fairs / shows, sales blitzes and FAM trips. Keep department superiors informed of all changes in the customer profile. On weekly basis, prepare an activity report which will cover sales call reports, site inspections, new agencies, meetings, entertainment and other functions they participated in during the week. Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel. Assist clients in selecting the most appropriate service that best meet their specifications and needs. Set annual budgets and implement strategies effective for achieving set targets. Conduct assessment of sales performance to make necessary adjustments to increase patronage.

Identify business opportunities by identifying prospects and evaluating their position
in the industry; researching and analyzing sales options. Sell products by establishing
contact and developing relationships with prospects; recommending solutions.
Maintain relationships with clients by providing support, information, and guidance;
researching and recommending new opportunities; recommending profit and service

Identifies product improvements or new products by remaining current on industry
trends, market activities, and competitors. Prepare reports by collecting, analyzing, and
summarizing information. Maintain quality service by establishing and enforcing
organization standards. Maintain professional and technical knowledge by attending
educational workshops; reviewing professional publications; establishing personal
networks; benchmarking state-of-the-art practices; participating in professional
societies. Contributes to team effort by accomplishing related results as needed.

Task Force - Conference & Events Department
Shadowing the business development team as well as
the events sales and conference team in the daily
tasks. Completed full training of the events journey
including the proposal stage, contract, operation
process and closing the payment.

Establish new accounts by organizing and planning daily work schedule to build on
existing or potential sales outlets. Study the type of sales outlet and adjust content of
sales presentations. Study potential volume of dealers and focus on sales efforts. Make
and submit orders by referring to product literature and price lists. Gather current
marketplace information on newly introduced products, delivery schedules, pricing,
and merchandising techniques in order to monitor competition Investigate problems;
prepare reports; develop solutions, and make recommendations to management in
order to resolve customer complaints Attend educational workshops; review
publications, and be involved in professional societies Provide historical records by
keeping records on customer inquiries and sales Contribute to team efforts in
accomplishing organizational goals.