Islam Kassem

Responsible for designing, planning, organizing and ensuring delivery of superior University support services related to Environmental Health and Safety, Events management, Facilities & Operations, Security, Transportation, Housing, Food services, medical services, renovation projects and managing the contracting process of all service-related agreements. In addition, setting budget and managing all supporting operational policies, procedures and processes that ensure integrating campus services and the development of long-term service plans for continuous improvement.

Achievements:
- Prepare quotation requests, bids, supplier tenders & proposals for shared office services & suppliers.
- Establish/Negotiate contract terms & conditions maintaining supplier relationships.
- Ensure compliance with Financial Control Compliance Framework (FCCF) in financial & procurement processes.
- Lead renovation projects for sites technically & financially through upgrading critical equipment to ensure project delivery on time and within budget.
- Ensure optimal office/stores space utilization, & seating layout applied in coordination with global estate.
- Negotiate rent fees, check contracts clauses & ensure all ownership papers checked before the lease sign.
- Leverage key data sources of key parameters such as site utilization, cost benchmarks and performance metrics.
- Utilize common systems to manage works & track costs to maintain sites to meet OPEX & CAPEX requirements.

Roles & Responsibilities:
- Ensure all Sites well maintained, providing an excellent working environment for occupants.
- Determine the type of services & SLAs provided for each site and execute it effectively.
- Responsible for implementation of information management plan, manages contracts register, offsite information storage, maintains logs & follows up as per information retention and disposal requirements.
- Administer contract performance evaluations including delivery, receipt, warranty, damages, & insurance.

Achievements:
- Create revenue with the support of Production, Procurement & IT Teams through determining critical equipment and site’s asset register, as defined by Commercial, Research & Development and Warehouse Operations, for all new, consolidated, leveraged, leased, or demised multiple sites in Africa. Also selling surplus assets & Scrap with competitive prices.
- Lead Project in my region to reduce office footprint based on the space usage & business requirement.
- Manage the return to work process to all Sites successfully without any health issues or business disruption.
- Lead small projects in my region to renovate Commercial offices, upgrade critical equipment such as Security Systems & UPS and ensure project delivery on time and within budget.
- Administer contract performance evaluations including delivery, receipt, warranty, damages, & insurance.
- Embed value management activities by harmonizing Real Estate systems including work processes & payments.
- Leverage key data sources of key parameters such as site utilization, cost benchmarks and performance metrics.
- Implement sustainable initiatives to various sites in order to reduce paper usage by 30% with the help of Finance & IT by using electronic signature scanned copies internally instead.
- Committing focused attention on identification of all utility services and necessary municipal permits or services at idle locations to focus on energy saving initiatives through tracking and planning CAPEX for improvement.

Roles & Responsibilities:
- Ensure all Sites well maintained, providing an excellent working environment for occupants.
- Determine the type of services & SLAs provided for each site and execute it effectively.
- Utilize common systems to manage works & track costs to maintain sites to meet OPEX & CAPEX requirements.
- Ensure Site’s Capital assets are maintained & working safely.

, Smart Village, 6th of October, Giza, Egypt
Achievements:
- Plan & implement a successful Move of IBM employees to their New
Headquarters in Smart Village with no business impact and fully
coordination with different business units.
- Apply 50% savings in UPS Battery replacement in IBM during its yearly
maintenance with no business impact now or in the future.
- Coordinate with Project Team on the New IBM Headquarters design &
Construction for flawless delivery.
- Acheive the fully Services KPI Rate 100% twice including SLA Validation
& Customer Satisfaction.
-Manage standard performance indicators and management
information for client reports to present a performance evaluation
against output on a monthly and quarterly basis.
-Establish standardized processes across the site in compliance with
legislation to handle client queries and comments to ensure optimum
client satisfaction from operation side.
-Identify and grow opportunities within territory and collaborate with
business development teams to ensure growth attainment.
-Ensure projects managed for the development and achievement of
Variable work in the project and delivered on time and within budget.
-Accountable for the financial performance of the sites service delivery
through forecast and track key account metrics.
-Carries out annual management audit review across all areas on
specific compliance requirements.
-Ensure that all Health & Safety and Environmental requirements at
sites.
-Develop of pull through/cross-account opportunities
Responsibilities & Details:
- Manage and oversee the facilities operation & services within our
client’s IBM buildings across Egypt.
- Responsible for Facilities Management standards and delivery through
KPI's/SLA's.
- Communicate, present and influence credibly and effectively at all
levels of the organization, including executive and C-level.

10 Months)
JLL, Smart Village, 6th of October, Giza, Egypt
Achievements:
-Manage the FM team and country operations and be the center point
of communication for the country for both the Client and JLL
management also provide support and guidance for Facilities
Management services on site.
- Exceeded the Energy Target in HSBC Egypt through implementation of
Project Angel by optimizing the HVAC Systems and Variable speed
drives that saved 774 KWh/year.
-Manage standard KPIs and management information for client reports
to present a client performance reviews on a monthly basis.

-Establish standardized processes across the site in compliance with
legislation and meeting industry ‘best practice’.
-Develop, manage and implement FM Service Delivery maintaining
operational and commercial compliance within Client and JLL
expectations with a day-to-day FM Operations.
-Ensure projects managed within the portfolio and delivered on time and
within budget.
-Manage all emergency procedures for sites including accident reporting.
-Develop a relationship with specialist Contractors and Suppliers at a
senior level, to align operational and site specific goals.
-Accountable for the financial performance of the sites service delivery.
-Carries out annual management audit review across all areas on specific
compliance requirements.
-Ensure that all Health & Safety and Environmental requirements at sites.
-Support of pull through/cross-account opportunities
Responsibilities & Details:
-Manage and oversee the facilities services within our client’s HSBC
offices and branches portfolio across Egypt.
-Responsible for Facilities Management standards and delivery through
KPI's/SLA's.
-Responsible for adherence to business controls and JLL processes and
procedures.
Supervisor, Facility Maintenance,

Responsibilities & Details:
-Establish maintenance schedules to ensure facilities are safe, in good
repair and comply with building codes and regulations. Identify resources
required, review requirements with management, and allocate resources
to meet schedules.
-Supervise, schedule and review the work of contracted services for
HVAC, landscaping, electrical, plumbing and other facilities systems.
-Prepare performance requirements and contractual terms for service
agreements.

, 6th of October, Giza, Egypt
Achievements:
-Implement & assist in planning for all new projects related to Paint shop
for capacity increase, quality improvements, safe operations, upgrade
equipment, new construction projects for paint shop and related utilities
such as:
-Finalize the Wall Demolition of old Paint Shop Area and remove the old
Boiler.
-Installation and Operation of two new EMS carriers in ELPO Area and
One Carrier in PVC for capacity increase.
-Support the C-100 (CAPTIVA) team for flawless launch in paint shop
through modification of Skids, hangers and holders.
Professional Experience
-ELPO Oven Extension Project to increase the JPH 10-12 in ELPO Oven in
Paint Shop.
-Air Supply House Humidifier Modification to Increase Booths efficiency
especially in summer.
-MAXIMO (Computerized Maintenance Management System) initiate &
excute the migration phase in Maintenance department.
-Design, installation & operation of a new PVC feeding lines and booster
Pumps.
Responsibilities & Details:
-Responsible for hands-on supervision and leading a team of mechanical
technicians to operate and maintain to support the production team to
achieve production Production plans, introducing new programs, operate
and manage the plant.
- Perform the start-up weekly & annually through implementing the
annual maintenance plans to run it in the most efficient way and
minimizing downtime.
-Apply an inventory management approach through tracking spare parts
consumption and reorder through finding alternatives to run the plant in
a cost efficient way.
-Coordinate Safety approach in the plant and implement GM global
standards in all related projects through Hazard identification, Risk
assessment and implementing a safe operating practice (SOP).

Catering, Cairo International Airport, Egypt
Achievements:
- Supervise, control and amend the maintenance work within the Technical
Information Center (TIC) and ensure adequacy and conformity of the PM
system and Work orders flow to achieve the objectives throughout the
computerized maintenance management system.
-Plan the daily work load on the vehicle concerned, prepare the list of
spare parts and materials required and assign the available staff to carry
out the daily PPM’s, modification jobs and corrective maintenance
repairs.
-Apply good stores managament practices & parts management to ensure
parts and equipment retain full reliability while stored
- Implement on-the-job-training of new staff and the training programs
for national trainees.
-Continually improve planning, scheduling, purchasing, stores, data
management and Job reporting systems to increase planning
efficiency and effectiveness.
- TPM & OEE enhancements.
Responsibilities & Details:
-Designs program specifications in the form of software development
request (SDR) for the technical system in the MMS.
-Responsible for hands-on supervision and leading a team of Auto
technicians to operate and maintain all the Ground Service Equipment
and to support the Airlines team to achieve flight plans, operate
and manage the Service work shop and apply the repair needed.
- Prepare monthly reports and monthly meeting presentations and
provide statistics for the performance of the technical department.
- Plan, schedule and organize facility activities and to ensure execution
of any expansionary projects as per standards required.