Customer Service Executive
NMC hospital
مجموع سنوات الخبرة :8 years, 4 أشهر
Worked at Radiology department & OPD clinics.
-Deal directly with patients face to face.
-Responsible to organize US, CT scan & MRI appointments. -Responsible to handle US, CT scan & MRI approval. -Respond promptly to patients inquiries.
- Handle and resolve patient's complaints.
- Perfect working on Syngo plaza & HIS.
- Obtain and evaluate all relevant information to handle inquiries and complains - Perform patient verifications.
- Process orders, forms, applications and requests.
- Direct requests and unresolved issues to the designated resource.
- Keep records of patient interactions andtransactions.
- Record details of inquiries, comments and complaints.
- Record details of actions taken.
- Communicate and coordinate with internal departments
- Follow up on patientinteractions.
- Good cash handling.
- Deal directly with customers face to face.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle inquiries and complaints. - Perform customer verifications.
- Process orders, forms, applications and requests.
- Direct requests and unresolved issues to the designated resource.
- Keep records of customer interactions and transactions.
- Record details of inquiries, comments and complaints.
- Record details of actions taken.
- Communicate and coordinate with internal departments
- Follow up on customer interactions.
- Perfect working on Oracle Seibel.
- Good handle with money and cash day end, Win Cash application.
- Meeting and exceeding a monthly assigned sales items, revenue, NPS and secret shopper targets.
Alexandria University, Egypt Political Science 2010 Arab Academy of Science, Technology and Maritime Transportation, Alexandria – Egypt Project Management Professional (PMP) 2011