AVP Facilities Management & Corporate Real Estate
Noor Bank
Total years of experience :23 years, 5 Months
Support and protect a large user population in Head Office, Corporate Office, Branches, standalone ATM's and bank reposed properties wherever applicable, that includes processes & systems of high sophistication.
Develop a strategic approach to Bank office space needs, Bank purchases and other support services related functions that streamline and minimize short and long term costs and enhance overall quality for the users.
Increase Property & Services management capabilities in delivering strategic objectives, including effective planned preventative maintenance and support services, and working within agreed SLA’s that are periodically measured and monitored.
To Head and drive forward the Department goals & agenda, ensure consistency in service delivery and adherence to highest standards across the board.
Provide strong leadership and direction to the team, work with the business and all stakeholders to understand business needs and ensure the Real estate & Admin services are delivered per the agreed SLA.
Work with supplier and vendor partners to ensure services expectations are known, performance is measured and there is a culture of continuous improvement. Efficient delivery of Facilities Management of the physical workplace and bank branches by benchmarking the quality of service to a very high standard; integrating the principles of office administration, architecture and the behavioral and engineering services, business expansions and compliance to Corporate Policies for all activities related to Bank's offices and Branches/ATM's.
Country Head - Property & Facilities Management Services, (Oman)
IPFMS: Cluttons manages a number of projects from a property and facilities management perspective including residential complex, commercial complex, shopping malls, mixed use developments etc.
Responsibility Heading the Profit Center : develop robust revenue model with the existing source and resource. Head of operations.
Responsible in design and implementation of best practice to meet customer expectations .
Key Responsibilities
Overall management of the department
New project and development
Concept development & Market feasibility
Liaison with Government agencies such as Ministry of Housing, Municipality etc.,
Lease Management
Review of Individual Property Performance
Market Update on Trends and Analysis
Market research and information
Property Sales & Leasing
Enhance revenue and overall profitability of the Business Division
Key Achievements
Cluttons annual business was raised from OMR 75, 000 to 11 Million in period of 2 years through various business models under the facilities and property management umbrella.
Completed operational setup for The Palm Gardens, the largest Mixed Use Development project in the country.
Designed and implemented process for the department
Secured new facilities and property management projects.
Implemented a fully automated system for the department.
Responsible for Managing the entire portfolio of Real Estate investments of the SABCO Royal Family and the investments under the Al Hail Investment LLC.
Portfolio include both vacant land and built assets, residential, commercial, industrial, shopping mall, warehouse etc.
Leasing/Sale of properties | Property Identification| Valuation |Concept development & Market feasibility| Review of Individual Property Performance | Market Update on Trends and Analysis | Design and develop existing properties| Project Management |Market research and information| Acquisition of New properties |Property Valuation| Property Upkeep and Maintenance |Enhance revenue and overall profitability of the Business Division
Responsible for Managing the entire portfolio of operations involving Real Estate, Construction, Facilities Management, Planning & Financial Management, fleet Management, O&M, General Admin.
Supporting Call Centre Operation cost saving initiatives by re-engineering processes like inventory management, space allocation etc - reducing Cost per agent & thus helping business grow
Supporting AVIVA 24/7’s compliance initiatives with COPC.
Support operations by supervising staff; planning, organizing, and implementing Administrative Systems to cater administration requirements for core productive team.
Responsible for Managing all India IBM location portfolios in the area of Real Estate, Space Planning Project Management, Lease Management.
Responsible in implementing and driving OHS and fire safety guidelines across IBM employee all over India.
Instrumental in setting up Remediation plan for all IBM workplace area in India.
Managed projects for setting up IBM office at various locations in India.
Piloted Real Estate and Asset Management in India managing portfolios of their corporate clients Embassy Square, Divyasree Chambers, and Diamond District.
Responsible for setting up Dynamic MIS for Real Estate, Property Management, Facilities Management and Project Management portfolios
Responsible for Managing all Food & Beverage services at various restaurants at Taj Residency Bangalore
Responsible in Instrumental in setting up F&B Process at Taj Bengal during inception of the Hotel in Kolkata.
Did not attend final assesement