Business Owner
Jihad Cell
Total years of experience :11 years, 7 Months
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-Handling office tasks, such as filing
- Reordering supplies
-Screening phone calls and routing callers to the appropriate party
-Using computer to generate reports
-Maintain polite and professional communication via phone, e-mail.
-Managing and supervising day to day transactions and ensure that they do not exceed the deadline for execution
-Ensure that all duties are delivered on-time, within the time
-Report and escalate to management as needed
- Sharing ideas with manager on ways to achieve our goal
- Identify and communicate accounting and auditing matters to seniors and managers
-Supporting the team in the medical department
- Supporting the team in the motor claim department
- Communication skills and a confident disposition when dealing with people, often in difficult circumstances
- Enter all customer information into the computer system for future record
- File and process client insurance claims
- Explain coverage or denial of claim to inquiring customers
- Supervising and monitoring the workflow of the medical reports
- Knowledge Retention
- Confident communicator
- Able to remain calm in challenging situations
- Providing accurate information and advice
- Answering phones and dealing with initial enquiries
- Re-directing calls to appropriate departments
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