account associate
VXI GLOBAL HOLDINGS BV
Total years of experience :7 years, 0 Months
1. Following the required interactive troubleshooting guide consistently to resolve the customer's service issue on the first call
2. Demonstrating ability to establish and maintain effective relationships with customers
3. Effectively gaining the customer's cooperation to work through the troubleshooting process
4. Researching and identifying trends in service/equipment problems and documents process used to correct issues
5. Proactively learning new technology related to Comcast products
6. Preparing work orders when required and ensures appropriate procedures are followed
7. Promoting and sells services then enters and confirms sales
8. Promoting Comcast products and services and makes recommendations that meet customer needs
9. Maintaining composure in stressful situations and manages or diffuses angry/upset customers
10. Exercising sound judgment within the scope of empowerment and acts in the best interest of both the customer and company
11. Relating well to the customer; demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem solving skills), professional communications and intern/external customer interactions
12. Working independently and seeks supervisor support when necessary
13. Interacting with customers via telephone or email to assist with a variety of inquiries and issues
14. Maintaining fundamental understanding of competitive environment and positions Comcast products positively to our customers
1. Handling all the 32 branches hiring and placement (assessing applications, administering exams, conducting phone/personal initial interviews, preparing recommendation to be submitted to HR Managers, Vice Presidents, and the President, communicating with branches and applicants for hiring confirmation).
2. Keeping and updating records of all employees 201 files in hard and soft copy.
3. Administering annual performance evaluations for all employees.
4. Conducting trainings and events (planning, hotel and venue bookings, budgeting, facilitating).
5. Handling all employee requests regarding with their employment (employment status, certifications, filing of leaves, requesting of IDs and uniforms).
6. Reviewing job descriptions for all positions at regular intervals and updating them in consultation with the respective managers
7. Handling all employees medical insurance
1. Proactively assisting sales team in capturing new leads
2. Answering leads that enter through LiveChat
3. Answering inbound calls to address concerns and client inquiries
4. Executing outbound calls and calling back leads after receiving the query via email/message/other medium
5. Interacting with Salesforce, Virtuzone’s CRM system to ensure payments are received and updating license progress fields
6. Checking license applications for inconsistencies, typing errors, dates and against checklist
7. Acting as mediator between Company Formation Specialists and Chinese Clients
8. Communicating with Chinese clients once the license is issued regarding the collection of documents
9. Special project execution for example customer surveys, data entry, data cleaning
10. Providing excellent customer service thereby increasing the satisfaction and quality of experience
11. Managing the process to deliver high levels of cost-clarity and customer satisfaction at all times Actively promote all activities that contribute towards the growth of the company
12. Recognizing, exploring and bringing to the attention of management, opportunities and areas for future company development
13. Being conscious that every interaction, both internally and externally, reflects on the company and that competitive advantage
1. Proactively calling potential customers, creating a need of the service
2. Coordinating with Sales team by managing calendars, organizing client's files and documents, and communicating client information to representatives, management, or other staff as needed
3. Qualifying leads by speaking to the client and distributing the same to sales
4. Setting up meetings to discover needs and how the product would be helpful to them
5. Following up on meetings for product and solution presentation
6. Negotiating contracts and packages, performing cost-benefit analyses
7. Establishing new business and building sustainable relationships of trust through open and interactive communications
8. Ensuring the adequacy and maintain documents and contacts
9. Responding to complaints from customers and give after-sales support when requested
10. Expediting the resolution of customer problems and complaints to maximize satisfaction
11. Achieving agreed upon sales targets and outcome within schedule
12. Coordinating sales effort with team members